Customer Service Sales Support

5 days ago

Council Bluffs, United States MYstaff Full time

Key Responsibilities: Customer Service Serve as a primary contact for customer inquiries via phone, email, and chat. Provide product information, pricing details, availability, and order status updates. Resolve customer issues efficiently and escalate complex matters to the appropriate departments. Maintain detailed customer records and ensure accurate data entry within CRM or ERP systems. Manage returns, replacements, and warranty requests according to company policies. Sales Support Assist sales representatives with quotes, proposals, contracts, and order documentation. Prepare and process purchase orders, sales orders, invoices, and shipping documents. Track open orders and follow up on pending items with internal teams such as production, logistics, and finance. Support sales reporting by compiling data, generating dashboards, and monitoring performance metrics. Coordinate with marketing for sales materials, product catalogs, and promotional campaigns. Communication & Coordination Collaborate across departments to ensure accurate order fulfillment and customer satisfaction. Communicate changes in product availability, lead times, or special requirements to both customers and internal teams. Schedule and support customer meetings, demos, and follow-ups for the sales team. Administrative Duties Maintain organized files, order records, and customer databases. Assist in updating pricing sheets, product lists, and internal documentation. Support onboarding of new customers or distributors with required forms and documentation. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. 2+ years of experience in customer service, inside sales, or sales support. Strong communication and interpersonal skills. Proficiency in CRM/ERP systems (Salesforce, NetSuite, SAP, or similar). Excellent organizational and time-management abilities. Strong problem-solving skills and attention to detail. Ability to multitask and work in a fast-paced environment

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