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Specialist I
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Job Title Specialist I Customer Service Rep Sam Houston State University Overview Come and join the Bearkat community Named after Texas legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, providing a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community in the Piney Woods region of East Texas, just an hours drive north of Houston. SHSU is known for its superior benefits, competitive salaries, and flexible work environment that supports work?life balance, employee well?being, and professional development opportunities. This is a security?sensitive position subject to the provisions of the Texas Education Code. The employer is authorized to obtain criminal history record information (51.215). Job Information Requisition: 202500365S FLSA status: Non?Exempt Pay grade: 2 see Pay Grade Table Department: Student Account Services Division of Enrollment Open Date: 11/20/2025 Open Until Filled Educational and Experience Requirements High school graduate or G.E.D. equivalent College courses or continued education in business and/or accounting preferred Experience handling cash preferred Experience as a customer service representative, accountant, or related field desired Nature & Purpose of Position Carries out all financial and Bearkat OneCard transactions between the University and students, assists with inter?departmental business transactions, manages receipt, disbursement and accountability of cash, checks and payments, analyzes financial accounts, and provides customer support. Primary Responsibilities Receive monetary items for account payments and process inter?departmental deposits Produce receipts, reconcile cash drawer, and prepare bank deposits daily Apply exemptions, waivers, and external scholarships Analyze financial accounts and communicate findings to students, parents, staff and faculty Provide customer support for Student Account Services, including financial and ID card services Coordinate student staff scheduling, training and supervision Assist in planning, developing, implementing, coordinating, and monitoring programs and services Perform other related duties as assigned Other Specifications Requires proficiency with a calculator and standard office equipment, excellent accuracy in counting and balancing monies, strong record?keeping skills, and a pleasant, courteous disposition. Must handle high?volume public contact effectively and be prepared for extended hours when required. Employment Details Seniority level: Entry level Employment type: Full?time Job function: Customer Service Industries: Consumer Services Compensation and Work Options Full?time or part?time (full?time) position. Salary and benefits as stated above. #J-18808-Ljbffr
