Housekeeper

4 weeks ago


Clemmons, United States Premier Senior Living Full time

POSTION SUMMARY: The purpose of this position is to perform housekeeping procedures in an efficient, cost-effective manner to safely meet residents' needs in compliance with federal, state and local requirements. Must be able to communicate in English. EDUCATION REQUIREMENTS: Must be at least 18 years of age. High School Graduate or Equivalent. EXPERIENCE REQUIREMENTS: Ability to use tools and equipment required to perform job duties. JOB KNOWLEDGE: Ability to interact effectively with all levels of staff and customers. DUTIES OF POSITION: Customer Service * Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene. * Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations. * Maintain privacy and confidentiality: Respecting others' rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know. * Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. * Provide superior service by focusing on our customers. * Be an ambassador for your organization: Be positive and caring as a representative of the Company. * Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit. * Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed. * Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety. * Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint. * Celebrate Success: Acknowledge your own as well as others' successes. Be proud Participate in departmental or organizational activities. Mission and Values * Shows compassion for others and commitment to helping those who needs assistance. * Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues. Quality of Work * Uses integrity, good judgment and problem solving skills in making decisions. * Produces high quality documentation as evidence by the following: * Performs cleaning procedures in accordance with facility Guidelines and as requested by residents/patients and approved by management. * Operates housekeeping equipment safely. * Observes waste disposal procedures in accordance with Company Guidelines. * Provides on-site immediate response to those prospective residents or family members who come to the Company for information. * Uses housekeeping supplies efficiently. * Prioritizes and manages time effectively. * Observes waste disposal procedures in accordance with Company Guidelines. * Assist with proper care of housekeeping equipment and identifies and reports any equipment malfunction to the manager. * Perform other duties as assigned by Management. * Takes steps necessary to produce excellent work in any task or job that is assigned.


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