Customer Service Team Lead

1 hour ago

Houston, United States GetixHealth Full time
Position responsibilities:
Ensuring performance, production and quality targets are met or exceeded;
Identifying, resolving and escalating major issues and service failures that impede daily operations;
Building and maintaining a high performance team that is committed to delivering quality and timely service and promoting GetixHealth as a premier service organization; and
Helping to ensure the protection of GetixHealth customers through both individual and team compliance with regulatory, legal and audit standards.
Maintains knowledge of healthcare requirements and practices under the responsibility of Getix Health and our Clients' Corporate Compliance program(s).
Understands and follows all federal, state, and local healthcare requirements, as well as GetixHealth's policies and procedures

Other duties as assigned:
Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as Getix Health's officers, senior management and staff.
Manage team performance, production and quality to ensure service level agreements and performance standards and metrics are met or exceeded.
Assist in the preparation of monthly staff 1:1's resulting in increased productivity and engagement.
Partner with clients to ensure highest quality service and ensure successful resolution of client concerns.
Manage and assist staff on systems and telephony requirements
Identify, resolve and escalate major issues and service failures that impede success.
Recommend, develop and implement guidelines, policies, procedures and processes to ensure timely, accurate and compliant regulatory AR and insurance follow up.
Review guidelines, policies, procedures and processes. Implement changes effectively and timely.
Monitor and ensure adherence to established guidelines, policies, procedures and processes.
Build and maintain a high performance team by reviewing, coaching and mentoring staff with an emphasis on responsibility and accountability.
Partner with Education and Development to ensure a skilled and knowledgeable workforce.
Analyze and contribute accurate information for the department's Monthly Operations Report.
Maintain confidentiality of all patient demographic, medical, and financial information. Maintain confidentiality of all GetixHealth's and client information. Ensure proper handling and disposal of confidential documents and adherence to all HIPAA rules and regulations.
Ensure individual and team compliance with all applicable Federal, State, and local laws, regulations.

Education and Experience:
High school diploma or college degree from an accredited college or university
Two to five years industry experience in medical revenue cycle management is required. Two to three years' experience in a lead position is preferred. Experience with EPIC is strongly preferred.

  • Proven understanding of the medical revenue cycle.
  • Demonstrated strong knowledge of relevant Federal, State and local laws and regulations and requirements.
  • A demonstrated commitment to compliance, including a track record in ensuring team compliance.
  • Demonstrated understanding of the factors impacting AR management as well as proven ability to initiate business improvements in these areas.
  • A track record in taking decisive action to implement new processes, solutions or changes.
  • Proven leadership ability to build, coach and maintain high performance teams.
  • A track record in coaching and developing staff for technical and process driven functions.
  • Demonstrated excellent verbal, written and interpersonal communication skills.
  • Proven skills in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast-paced environment.
  • Demonstrated ability to manage multiple projects to successful completion.
  • Demonstrated knowledge of HIPAA rules and regulations, as well as HIPAA transactions.
  • Proven good attention to detail with a focus on quality.
  • Proven ability to work collaboratively in a team environment.
  • Demonstrated ability to perform in alignment with company mission and values.
  • Proven PC proficiency in MS Windows and Office applications.


COMPETENCIES: Problem Solving, Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Delegation, Leadership, Cost Consciousness, Diversity, Dependability, Customer Service , Ethics, Judgment, Organizational Support, Judgment, Motivation, Safety and Security, Attendance/Punctuality, Planning/Organizing, Professionalism.
work environment / physical requirements
Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone

PHYSICAL: While performing the duties, an employee is regularly required to stand, walk and sit; talk or hear both in person and by telephone. Use hands and finger motion to handle or feel objects such as keyboard, files, telephone or controls; reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, or crouch and lift up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

MENTAL DEMANDS: While performing the duties, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with management, administrators, and staff.
Disclosure: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
Additional Notes
This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position
Monday through Friday - Dependent on project needs

GetixHealth is an equal employment opportunity employer.

  • Customer Service Team Lead

    6 days ago

    Houston, Texas, United States Team Gillman Full time

    Team Gillman is a family-owned and operated group of automobile dealerships with over 70 years of success. Our commitment to customer service and satisfaction has been our guiding principle since 1938.">As our Automotive Service Manager, you will lead a successful service team and be responsible for the daily operations of our service department.Conduct...

  • Customer Service Team Lead

    7 days ago

    Houston, Texas, United States Tyndale Company, Inc. Full time

    About the RoleTyndale Company, Inc. is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer support operations, you will be responsible for overseeing the workflow and daily activities of designated team members, ensuring the delivery of exceptional service to our customers.Responsibilities:Team Management:...

  • Automotive Team Lead

    6 days ago

    Houston, Texas, United States Team Gillman Full time

    Job OverviewWe are searching for a highly skilled and motivated Customer Service Director to join our team at our Volkswagen dealership in the Humble/Kingwood area. As a key member of our leadership team, you will be responsible for overseeing the entire service department, focusing on delivering exceptional customer experiences and driving business...

  • Customer Service Team Lead

    1 week ago

    Houston, Texas, United States Perfection Staffing Full time

    About the RoleWe are seeking a talented and bilingual Senior Customer Service Clerk to join our team at Perfection Staffing.In this role, you will be responsible for providing exceptional customer service and support to clients, as well as performing various administrative tasks.Main Responsibilities:Answer incoming calls and respond to customer...

  • Customer Service Lead

    5 days ago

    Houston, Texas, United States Papa John's - Houston Full time

    Job Description:This exciting opportunity awaits a highly motivated and skilled individual to join our team as a Shift Lead!- As a key member of our management team, you will execute cash management duties with point-of-sale systems and shift reports, ensuring accuracy and efficiency in financial transactions.- You will use company systems and guidelines to...

  • Customer Service Lead

    2 days ago

    Houston, United States SunSource Full time

    The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Lead will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence...

  • Service Team Lead

    1 day ago

    Houston, Texas, United States Chipotle Full time

    At Chipotle, we are committed to serving great-tasting, high-quality food to our customers. As a Service Leader, you will play a critical role in ensuring that this commitment is met every day.">Monitor and maintain the highest standards of food quality and safetyDevelop and implement strategies to improve customer satisfaction and loyaltyLead and motivate...

  • Excellence in Customer Service Lead

    1 week ago

    Houston, Texas, United States Miracom Hive Full time

    Drive Excellence in Customer ServiceWe are looking for an exceptional Excellence in Customer Service Lead to join our team at Miracom Hive. In this critical role, you will lead a team of customer service representatives, oversee daily operations, and develop strategies to improve customer satisfaction.About the JobTeam leadership and development, including...

  • Lead Customer Service Representative

    2 days ago

    Houston, United States HJ Staffing Full time

    About Us: HJ Staffing is committed to delivering exceptional customer experiences while fostering a supportive and professional work environment. We are looking for a motivated and skilled Lead Customer Service Representative to join our team and help drive our customer service excellence. Job Summary: The Lead Customer Service Representative provides...

  • Customer Service Supervisor Lead

    1 day ago

    Houston, Texas, United States Tyndale Company, Inc Full time

    Job OverviewTyndale Company, Inc. is a leading provider of flame resistant (FR) clothing and uniforms, serving various industries across the United States and Canada.ResponsibilitiesManage daily team workflow to ensure timely and excellent customer service delivery, coordinating with the Customer Service Manager to oversee overtime requirements.Assist in the...

  • Service Team Lead Specialist

    6 days ago

    Houston, Texas, United States Magnum Staffing Services Full time

    About the Role:This exciting opportunity is for an experienced Service Supervisor to lead our dedicated team at a fast-paced building supplies warehouse specializing in window and door manufacturing.Key Responsibilities:Manage daily operations of the service department, ensuring high standards of customer satisfaction and service delivery.Guide service teams...

  • Volkswagen Service Technician Lead

    3 days ago

    Houston, Texas, United States Team Gillman Full time

    We're looking for a highly skilled Automotive Systems Specialist to join our team at Team Gillman's Volkswagen location in the Humble/Kingwood area. As a Master Technician, you'll play a critical role in delivering exceptional customer service and driving business growth.Responsibilities and ExpectationsDetermine and discuss vehicle issues with customers and...

  • Field Service Team Lead Coordinator

    7 days ago

    Houston, Texas, United States Mazak Full time

    Role OverviewMazak Corporation is seeking a seasoned professional to fill the position of Field Service Team Lead. As a key member of our Southwest Technology Center team, this individual will be responsible for leading a group of field technicians, ensuring exceptional service support is provided to customers.This role requires strong leadership and...

  • Service Team Lead

    7 days ago

    Houston, Texas, United States Target Full time

    About TargetWe're a Fortune 50 company with over 400,000 team members worldwide, and we're committed to helping all families discover the joy of everyday life. Our purpose is at the heart of everything we do, from our commitment to diversity and inclusion to our focus on community and philanthropy.Our VisionWe strive to be the most loved retailer in the...

  • Team Lead

    5 days ago

    Houston, Texas, United States Baskin-Robbins-Kingwood Full time

    Job SummaryWe are looking for a highly motivated Shift Lead to oversee daily operations, ensure excellent customer service, and lead by example in maintaining our high standards.

  • Customer Service Representative

    39 minutes ago

    Houston, United States Answering Service Care Full time

    Join Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...

  • Lead Customer Service Representative

    2 days ago

    Houston, United States Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...

  • Customer Service Lead

    6 days ago

    Houston, Texas, United States Boardwalk Pipeline Full time

    Job SummaryThis is an exciting opportunity to work in the natural gas industry as a Customer Service Manager. In this role, you will coordinate workforce planning and career development activities across a team of account managers and scheduling analysts.You will also be responsible for fostering an effective team environment, establishing and maintaining...

  • Lead of Customer Experience Team

    1 week ago

    Houston, Texas, United States Tyndale Company, Inc. Full time

    Job Description:Tyndale Company, Inc. is seeking a qualified Customer Service Supervisor to manage the day-to-day activities of a dedicated customer support team. The ideal candidate will possess strong leadership skills, effective communication abilities, and a passion for delivering exceptional customer experiences.

  • Customer Service Team Member

    2 days ago

    Houston, United States Michaels Stores Full time

    Store - HSTN-BUNKER HILL, TX Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help...