Customer Service Rep
1 week ago
Customer Service Rep As the Customer Service Rep, you will be the first point of contact for our client's providers, delivering exceptional support and addressing inquiries. We are seeking Customer Service Reps to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time. What You'll Do Respond to provider questions, emails, and calls in a timely and professional manner Assist with navigating and resolving a variety of issues, including claims and continuity of care Work towards meeting and exceeding call center metrics Manage a high volume of inbound and outbound calls with efficiency and courtesy Maintain detailed records of interactions, transactions, and comments Collaborate with Provider Relations and Contracts teams to ensure seamless service Contribute to team efforts by accomplishing related results as needed What You'll Need High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred Experience in customer service, ideally in a healthcare setting Strong communication skills, both verbal and written Ability to handle stressful situations with patience and professionalism Proficiency with computers and typical office software Knowledge of healthcare systems and terminology is a plus Flexibility to work holidays and extended hours as required by the Department. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $17.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Customer Service Rep Healthcare
2 weeks ago
Des Moines, United States Iowa Staffing Full timeCustomer Service Rep Healthcare (Remote)The Customer Service Rep Healthcare (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.A new career powered by you. Are you...
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Customer Service Rep Healthcare
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Des Moines, United States Remote Staffing Full timeCustomer Service Rep Healthcare (Remote)The Customer Service Rep Healthcare (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this...
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Customer Service Rep Tax
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Des Moines, IA, United States Trinity Health Full timeCustomer Service Representative At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient...
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Customer Service Rep FT
2 days ago
Des Moines, IA, United States Trinity Health Full timeCustomer Service Representative At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient...
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Customer Service Rep FT
3 days ago
Des Moines, IA, United States Trinity Health Full timeCustomer Service Representative At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient...
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Customer Service Rep FT
3 days ago
Des Moines, IA, United States Trinity Health Full timeCustomer Service Representative At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient...
