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Patient Service Representative
4 weeks ago
Why Join Us?
The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment.
Job Description:
- Answer incoming calls promptly and assist the caller or direct them to correct contact/department.
- Schedule appointments in practice management system in accordance scheduling protocols and patient preferences
- Document all work within patient charts.
- Contact patients with appointment dates and time.
- Answer patient questions and/or return patient calls in a timely manner.
- Communicate with physician office staff on patient concerns, requests and scheduling changes
- Contact patients who may have missed appointments, follow up with written documentation as appropriate including discharge notices when approved by the Assistance Practice Administrator.
- Notify Assistant Practice Administrator of any schedule changes/requests from the providers.
- Monitor and attend to the fax queue.
- Initiate call reminders when needed.
- Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
- Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
- Attend department meetings and in-service training as required.
- Cover other providers as needed.
- Maintain HIPAA policies and procedures.
- Other duties as assigned.
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