Job Type

Full-time

Description

Position:

We are seeking candidates for our IT Generalist position for family owned and operated food service company in Kansas City. In business for over 100 years, Scavuzzo's offers a fun environment, growth opportunities and an excellent benefits package. Qualified candidate will be required to complete an online application for consideration. Complete your application today at www.scavuzzos.com/careers.

Overview

As an Information Technology (IT) Generalist, you will be responsible for providing comprehensive support across various areas of IT within the organization. This role encompasses a wide range of responsibilities, from troubleshooting technical issues to implementing new IT systems and ensuring the smooth operation of existing infrastructure. The ideal candidate will have a diverse skill set and a proactive approach to problem-solving.

Essential Functions & Responsibilities

Technical Support:

• Provide first-line support for IT-related issues, including hardware, software, and network problems.
• Troubleshoot and resolve technical issues promptly to minimize downtime and disruption.
• Assist end-users with software installations, configurations, and upgrades.
• Respond to help desk tickets and escalate issues as necessary.

System Administration:

• Administer and maintain servers, including installation, configuration, and monitoring.
• Manage user accounts, permissions, and access controls.
• Perform regular system backups and ensure data integrity.
• Implement security measures to protect systems and data from unauthorized access or breaches.

Network Management:

• Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
• Monitor network performance and troubleshoot connectivity issues.
• Implement and maintain VPNs, VLANs, and other network technologies as required.
• Ensure compliance with network security policies and procedures.

IT Project Management:

• Collaborate with stakeholders to define IT project requirements and objectives.
• Plan, coordinate, and execute IT projects within established timelines and budgets.
• Monitor project progress and communicate updates to relevant parties.
• Conduct post-implementation reviews to evaluate project success and identify areas for improvement.

Documentation and Training:

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Develop user guides and training materials to support end-users.
• Provide training and support to employees on IT tools and systems.

Requirements

Supervisory Responsibilities

• None

Placement Criteria

• Degree in Computer Science, Information Systems, or related field. This can include technical school classes.
• Two + years in a technical role.
• Proven experience in IT support, system administration, and network management.
• Proficiency in operating systems (e.g., Windows, Linux), networking protocols, and hardware troubleshooting.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud computing platforms (e.g., AWS, Azure).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.
• All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. Their written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the Company. They are also expected to maintain an air of professionalism in their interpersonal relationships and personal grooming, exercise confidentiality concerning the affairs of the business, exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others, and openly and actively participates in the direction of our Company. Scavuzzo's views each of these traits as performance indicators, and employee appraisals reflect each of these attributes as an element of performance upon which employees are rated.

Physical Demands

While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. The employee is consistently required to stand, walk, and drive or ride in a motor vehicle.

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