Quality Assurance Analyst

3 weeks ago


Santa Barbara, United States CareerBuilder Full time

JOB DETAILS
Overview
We are looking for a QA Analyst to join our team. You will be responsible for creating and implementing a strategy for quality coordination and testing, as well as suggesting solutions to identified quality problems. Your goal will be to ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved according to process. To achieve this goal, you will maintain documentation of client and internally reported defects, follow test plans, and conduct manual testing. Additionally, the QA Analyst will work closely with the front end and back end teams as well as the product team, to deliver products on time and support our internal and external customers by quickly resolving their technical issues.
Duties
Confirm and document client and internally reported bugs in the Engineering ticketing system.
Assign out and assist Development with client requests and projects.
Perform code releases as needed and update our external change log documentation.
Participate in testing activities for updated and new software functionality.
Provide feedback to the Product team for corrective solutions.
Develop and execute plans for testing new features and major updates.
Follow up with the client as necessary regarding the resolution of the ticket.
Audit bug tickets by ensuring all the requirements are there for the ticket to be replicated or understood.
Conduct Quality Assurance with Development tickets to ensure things that are marked as complete satisfy the original request and are final solutions.
Proactively identify succession issues to a reasonable degree to ensure changes related to the resolutions are not negatively affected by the resolution.
Follow steps in the new feature development and release process.
Communicate with Project Managers regarding project status.
Ensure that features meet Product requirements.
Requirements
2 - 4 years of experience in Science, Finance, Technology, or related fields.
Analytical , organized and detail oriented.
Exceptional time-management skills.
Enthusiasm for problem solving and quality solutions.
Strong communication skills to collaborate with teams.
Experience with Saas, CRM, Agile/Scrum, or testing is preferred.
Physical Demands
Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time - typing and/or writing.

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