Housekeeper

2 months ago

Houston, United States Avion Hospitality Full time
Job Summary

***Informacin disponible en espaol.***

A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances, this role would also be responsible for conducting 'deep cleaning' activities within the guest room in conjunction with preventative maintenance tasks.

Education & Experience
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
Resumen de Trabajo

Recamarera tiene la responsabilidad de mantener limpias, ordenadas y atractivas las habitaciones de los clientes, pasillos, reas pblicas del hotel, limpiando los cuartos de acuerdo a los procedimientos del hotel, llenar los carros con material, reemplazando la lnea y reabastecer el cuarto de amenidades siguiendo las normas de la empresa y los procedimientos de seguridad. En algunos casos, esta funcin tambin sera responsable de realizar actividades de 'limpieza profunda' dentro de la habitacin de invitados junto con tareas de mantenimiento preventivo.

Educacin y Experiencia
  • Diploma de enseanza secundaria o equivalente y de preferencia con experiencia en trabajos de hotelera o similares.
  • Esta posicin requiere altos niveles de atencin al detalle, habilidad de comunicarse efectivamente con huspedes y compaeros de equipo oralmente o de forma escrita.
  • Comunicar las informaciones e ideas en forma clara.
  • Evaluar y seleccionar en forma rpida y precisa los mejores cursos de accin.
  • Desempearse correctamente aun cuando haya sobrecarga de trabajo
Requirements

Job Duties & Functions
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Avion Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Thoroughly clean and restock the required number of guest rooms per shift.
  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guest rooms.
  • Perform other tasks/jobs as assigned by the supervisor or manager.
  • May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
  • Deep cleaning tasks may include, but are not limited to, changing the AC filter, cleaning the AC coils, touching up paint on walls/molding, touching up scratched furniture, or rehanging closed slide doors.
Deberes y Funciones Laborales
  • Mantener un trato cordial y servicial hacia los clientes y entre los empleados.
  • Presentarse regularmente al trabajo, tal como lo establecen las normas de Avion Hospitality, y segn lo exija el programa de trabajo, el cual variar segn las necesidades del hotel.
  • Mostrar una apariencia personal e higiene impecables. Ello incluye usar adecuadamente el uniforme y la placa con el nombre de la persona (basado en normas de marca)
  • Acatar siempre las normas y reglamentaciones de Avion Hospitality para asegurar una operacin eficiente del hotel.
  • Limpiar y surtir totalmente las habitaciones que se requieran en un turno.
  • Completar todos los deberes de limpieza previa, incluyendo pero sin limitarse a la preparacin del carro de limpieza con los artculos para los clientes, productos de limpieza y ropa de cama.
  • Eliminar todos los desechos y retirar la ropa de cama, toallas y dems artculos sucios de las habitaciones.
  • Llevar a cabo otra tarea segn asignada por el supervisor o gerente.
  • Puede ser necesario desmontar muebles o artculos en la habitacin de invitados para realizar una limpieza profunda.
  • Las tareas de limpieza profunda pueden incluir, entre otras, cambiar el filtro de CA, limpiar las bobinas de CA, retocar la pintura en las paredes / molduras, retocar muebles rayados o cambiar puertas correderas cerradas

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