FT Customer Service Leader

FT Customer Service Leader Food Lion Front End Customer Service Leader (Full?time). Location: USA?VA?Forest?Route 221 and Graves Mill. Store Code: 00657 Front End (7213655). Primary Purpose To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience. Greet each customer and use his or her name whenever possible. Avoid personal conversations with other associates when customers are present. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager. Maintain knowledge of office procedures including cash reports, register check?ups, deposits, Western Union, money orders, and Coinstar. Ensure the workstation and front?end area of the store has a neat and clean presentation. Maintain proper knowledge of all sales associate register functions and Front End accounting services. Report any register malfunction to the Customer Service Manager or, if the MOD is absent, place service calls efficiently. Ensure the MVP savings center KIOSK is filled with paper and is functioning properly. Perform the sales associate task when scheduled or as needed per the surge plan guidelines. Perform the customer lead task as needed to maintain service standards. Maintain alertness and call for assistance when needed to serve customers according to service standards. Be courteous and helpful to other associates. Wear the Food Lion uniform, complete with name badge, when on duty; maintain a neat and clean appearance while adhering to the Food Lion dress code. Adhere to all company guidelines, policies, and standard practices. Observe and correct all unsafe conditions that could cause associate or customer accidents. Notify QA of any cleaning issues or maintenance required on the front end. Successfully complete computer?based training (CBT) and training aid courses. Perform all other duties as assigned. Qualifications High school graduate or equivalent (preferred). Effective communication and customer service skills. Ability and willingness to learn multiple tasks and the technical requirements of the job. Ability to perform the technical requirements of cashier and service center. Must meet minimum age requirements for specific job functions. Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Physical Requirements Ability to use computers and other communication systems required to perform job functions. Perform repetitive hand and arm motions. Bend and lift products weighing up to 15?lbs. continuously, 25?lbs. frequently, and 50?lbs. on occasion. Pull or push up to 75?lbs. on occasion. Stand 100% of the time, frequently walking short distances. Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners. Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator. Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level. Meet established volume activity standards for the position. Tolerate working in extreme hot/cold temperatures for up to 20?minutes at a time. Have sufficient visual ability to check ID cards, checks, invoices, and other written documents. Move empty bottles and containers from the front end to the back room (when applicable). Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression, or any other characteristic protected by law. Seniority level: Entry level. Employment type: Full?time. Job function: Other. Industries: Retail. #J-18808-Ljbffr