On Call Banquet Server

4 weeks ago

Dallas, United States Rosewood Hotel Group Full time

Job Title On Call Banquet Server Education High School Location Rosewood Mansion on Turtle Creek - Dallas, TX 75219 US (Primary)

Compensation Currency USD * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Maintain complete knowledge of service requirements for assigned function:

* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.

* Maintain complete knowledge and comply with all departmental policies and service procedures.

* Complete pre-function side work:

* Greet guests as they arrive and assist them with seating at tables.

* Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.

* Record order of guest following departmental service procedures.

* Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.

* Open and serve wine/champagne bottles in accordance with departmental standards and function requirements.

* Make all varieties of coffee in accordance with the departmental standards.

* Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.

* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

* Maintain positive guest relations at all times.

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

* Handle guest complaints by following the six step procedures and ensuring guest satisfaction.

* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.

* Clear each course following procedures laid down in departmental manual.

* Remove all tabletop items, linen and equipment from the function room as designated by function requirements and in accordance with departmental standards.

* Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards.

* Complete closing side duties:

Job Requirements Experience -

* Minimum of 18 years of age to serve alcoholic beverages

* Minimum two years experience as a Restaurant or Banquet Food Server in a upscale or luxury hotel.

**General Skills -**

* Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

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