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Customer Service Representative

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Des Moines, United States MFA Oil Full time

Overview The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits. MFA Oil Company is an Equal Opportunity/Drug-Free Employer. Responsibilities In an accurate and timely manner, complete daily sales and deposit reporting Make sure daily sales and receipts are listed accurately on monthly stock sheets Ensure that customer payments are completed accurately and applied to the correct account Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached Assist manager in securing all tax exemption forms (FE7, MO1, etc.) Make sure they are complete and maintain a file on all forms Answer phones, greet customers, and satisfy routine requests courteously Be sure that all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures Process daily correspondence from customers and home office in a timely manner Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases Maintain up-to-date filing systems Assist with sales and collection of accounts receivable as directed by manager Obtain propane certification and fill propane tanks as required by location Maintain good working relationship with all employees Maintain a clean and organized work area Know and adhere to company policies and procedures Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked Maintain timely and professional communication with management, employees, vendors and customers Keep supervisor informed of any problems and/or any issues that need attention Perform other duties as assigned Job Requirements High school diploma or equivalent Legal authorization to work in the United States At least 18 years of age Some travel required for training Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English Ability to meet company requirements including successful pre-employment drug screening and criminal background check Basic understanding of accounting principles Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products Capability to learn new concepts and use technical materials Ability to perform mathematical calculations in order to make change, complete reports, and account for products Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds Willingness to work with hazardous materials Preferred Skills 1-3 years of customer service or other applicable work experience Ability to meet deadlines with a high degree of time management Ability to perform detail work with accuracy Ability to grasp new concepts quickly Ability to work both independently and in a team environment Ability to work at a fast pace Ability to set priorities and goals and develop plans for achieving them About MFA Oil Company MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor. Benefits Our benefits are designed to invest in you We offer a comprehensive benefits structure for regular full-time positions, including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability. OUR CULTURE The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built. Put Customers First Be Tenacious Lead by Example GROWTH & DEVELOPMENT We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company. Apply Now #J-18808-Ljbffr