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Customer Service Specialist

2 months ago

Waco, United States Pediatric Home Service, Inc. Full time

Position:

Customer Service Specialist Location:

Remote Hours:

Monday-Friday, 8a-5p We are looking for a full-time Customer Service Specialist to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment where you'll be challenged and required to use critical thinking every day through a variety of in-person, email, and phone conversations. The Customer Service Specialist will perform any role in customer service to provide needed coverage. Job assignments are given by Customer Service leadership and may be short or long term. Key Responsibilities: Stays abreast of all process changes within each department to perform them as needed. Attend meetings for specific departments to ensure a clear understanding of changes and processes. Meet weekly with leadership to identify specific needs. Transitions quickly from one Customer Service function to another according to need. Performs intake of Durable Medical Equipment (DME) through EHR system and/or the database. Obtains insurance authorization information as required for products and services provided by PHS. Verification of insurance benefits & complete data entry requirements. Coordinates intake process for specialized organizations. Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Reads prescriber orders, customer orders, work orders, and shipping orders to determine items to be moved, gathered, or distributed. Process and coordinates paperwork from items delivered for intake. Prepare patient paperwork for billing. Creates and completes billing review of delivery tickets for Durable Medical Equipment (DME). Creates, confirms, and completes billing review of IV Delivery Tickets, if applicable. Monitor/review beginning of the month scheduled delivery tickets to ensure timely processing. Assists internal customers through the Customer Service help desk, phone calls, or face-to-face encounters. Performs call-outs. Coordinates courier service with the warehouse for deliveries as needed. Obtains insurance authorization as required for products and services provided by PHS. Obtains physician orders for products and services provided by PHS. Faxing and calling clinics to gather needed information. Qualifications: Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or an equivalent combination of education and experience. Ability to read and interpret documents such as safety roles, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Interested candidates should apply online; please include a cover letter and resume. Please include a cover letter & resume along with salary requirements in your application. We look forward to learning more about you & the skills you can bring to Pediatric Home Service.

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