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Parts & Service Support Representative

2 months ago

Midland, United States Federal Signal Full time
Essential Job Duties and Responsibilities:

•Answer inbound calls in a courteous, prompt, and efficient manner.
•Create and/or maintain customer and vendor relationships through consistent customer service, communication and follow through.
•Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
•Work with customers both by phone and in person to enter orders, check status of orders, create copies of invoices and manage special requests.
•Communicate sales, promotions and new products when directly assisting customers.
•Pick, pack and ship parts and other items as required.
•Move material to appropriate areas throughout the facility and document in accordance with established procedures.
•Maintain applicable inventory levels by using the appropriate software or systems.
•Notify Location Manager of inventory shortages or discrepancies.
•Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
•Interact with freight carriers and notify carriers of shipments, shipment weights and dimensions.
•Unpack, examine, and route incoming shipments while inspecting for damages, shortages and reporting any findings to carrier and/or Location Manager.
•Perform cycle counts in accordance with established procedures
•Other duties as required and assigned

Job Requirements and Skills:

•High school diploma or (GED)
•Strong computer and data entry skills.
•Good verbal and written communication skills
•Strong organizational, problem solving and time-management skills.
•Ability to lift 40 lbs.
•1+ years of related work experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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