Solution Engineer

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

As a Solution Engineer you will help prospective clients to understand the impact their corporate reputations can have on their businesses.Everything from enhancing their ability to be found via SEO strategies to being able to manage the feedback they are receiving across solicited, structured channels to "in the wild" channels like review sites and social media networks. You will conduct discovery sessions with prospects to understand their business needs, objectives and desired outcomes, then use that intelligence to demonstrate ways that Reputation's powerful platform can address those things. You will deliver compelling demos and become the technical expert on product features and their associated value.

A successful candidate for this job will have a strong understanding of one or more of the following: Online Reputation Management and, more specifically, the principles of SEO and what can drive a business to rank in Google search; familiarity with Google Business Profiles; the principles of Customer Experience (CX) and the corresponding software platforms that enable it; and social media strategy and best practices for engagement across, especially, Facebook, Twitter (X) and Instagram. The candidate will possess a strong self-starting, proactive mentality and excellent verbal and written communication skills (in English, but multilingualism would certainly be a valued asset). The position works with a rapidly changing technical platform and will be solving for the complex issues that our clients and prospects (and, sometimes, co-workers) face. The successful candidate will be emotionally intelligent, an active listener and someone who can communicate with empathy and efficiency.

The ideal candidate will possess a unique blend of business and technical savvy, a big-picture vision and the drive to make that vision a reality.

Responsibilities:

• Collaborate with sales teams to understand customer requirements and provide sales support.

• Prepare and deliver technical presentations/demos to prospective and existing customers explaining how strategic use of the Reputation technology can help them achieve their desired business outcomes.

• Establish relationships with account stakeholders through calls, demonstrations, and potential pilots/POCs.

• Gain customer acceptance by demonstrating the added value of the Reputation platform to be able to reduce cost and/or provide operational improvements.

• Contribute to Solution Engineering effectiveness by contributing to the establishment of tools and best practices to be shared across the SE team.

• Provide insights and recommendations along with effective presentation skills; ability to deliver a technical/functional pitch to C-suite stakeholders

• Communicate use cases and findings from the field to Product teams responsible for ongoing development of our product.

• Additional duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science/Engineering/Marketing or related equivalent practical experience.

• 1-4 years experience as a technical sales engineer in a cloud computing environment or equivalent experience in a customer-facing role (including work on a professional services or systems engineering team)

• Experience delivering presentations to executive stakeholders and their teams

• Experience with Google Search, Google Seller Ratings, Survey and Social Tools, Analytics.

• Proficiency in Microsoft Excel, Microsoft PowerPoint, Google Workspace, Salesforce

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

• Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

• Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

• Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

• Balance- "Great work life balance and awesome team environment"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.

• Inclusion: Inviting diverse groups to take part in company life.

• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO

• Paid company holidays

• 4 company provided, "Recharge Days", which are wellness days off for the entire company

• Several active Employee Resource Groups (ERG's) to help foster inclusion and community

• Employee Assistance Program

• Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

• Fetch Pet Insurance

• 401K

• Health, dental and vision insurance

• Paid maternity leave

• Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.