IT Support Specialist

2 weeks ago

Fort Wayne, United States Benchmark Human Services Full time
Sign-On Bonus: n/a

Description:

Since 1960, Benchmark has been empowering marginalized populations to see their potential.  We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

Join Benchmark Human Services today as an IT Support Specialist in our Fort Wayne, IN office. If you’re looking for a rewarding job helping people with disabilities become more independent and involved in their community, then Benchmark Human Services is the place for you We provide thorough training, great challenges, and even greater fulfillment as you help individuals reach their maximum potential.

GENERAL RESPONSIBILITIES:

This role will provide Tier 1 level technical software, hardware, and network problem resolution to all staff by performing question/problem diagnosis and guiding users through step-by-step solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; pass more complex end-user problems on to appropriate staff; and perform related work as required.

BENEFITS:

  • Comprehensive Benefits Package (Medical, Dental, Vision)
  • 401k Plan with company match
  • Profit-sharing
  • Company-paid life insurance
  • Tuition Reimbursement
  • Paid Time Off/Sick time
  • Access Perks discount program
  • Voluntary benefits including disability and short-term disability

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures for handling support cases.
  • Courteously obtain and convey concise problem information for internal support personnel.
  • Route calls to the appropriate resource.
  • Identify and escalate priority problems as appropriate.
  • Act as a liaison between staff and internal support staff to assure accurate problem interpretation.
  • Maintain communication with staff during the problem resolution process.
  • Provide accurate and timely logging of problems and resolution of problems.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge and experience of customer service practices
  • Excellent verbal, written communication skills
  • Organized, flexible, assertiveness and team oriented
  • Working knowledge of relevant hardware, software and networking

QUALIFICATIONS:

  • Must have at least high school diploma or equivalent
  • Strong customer service skills
  • Strong troubleshooting skills

If interested, please apply at: www.BenchmarkHS.com

Benchmark Human Services/AWS is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply.

INDOTH

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