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Customer Service Agent
2 months ago
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250 locations worldwide Fortune 500 Globally unified systems Major Duties and Responsibilities Ensure smooth and timely customs process flow Ensure accurate and timely data entry into our operational system Track and Trace Custom files and reporting Ensure accurate and timely client billing Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers instructions and expectations. Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration Assist with verification of customs declaration information and the submission of such to the customs authority Ensure compliance at all times to regulations Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Strong desire to learn Good computer skills (Excel, Word, PowerPoint) Fluent in English Reporting Structure Customs Brokerage Lead Agent, Supervisor and Manager Expeditors offers excellent benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and Vision Life and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.
