Customer Success Lead
4 weeks ago
***THIS IS A W2 POSITION NO C2C***
MUST BE LOCAL TO SOFLO BUT WILL BE WORKING REMOTE
Requirements:
- 3+ years of experience in customer success, guest support
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple accounts and projects simultaneously.
- Proficiency with CRM software (Zendesk, salesforce etc.).
- Understanding of conversational flows and customer support platforms
- Customer-focused mindset with a passion for delivering exceptional service.
Day to Day:
- Customer Retention:
- Review customer data, ensuring a smooth and positive experience.
- Vendor Management:
- Serve as the main point of contact for assigned accounts, providing ongoing support, and addressing customer needs.
- Product Expertise:
- Develop a deep understanding of our products and services to effectively communicate features and benefits to customers.
- Feedback Loop:
- Collect and relay customer feedback to internal teams for continuous improvement of products and services.
- Metrics and Reporting:
- Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management.
- Analyze chatbot metrics and user feedback to identify areas for improvement and enhancements.
Personal Attributes:
- Empathy and a genuine desire to help customers succeed.
- Proactive and self-motivated with a strong sense of ownership.
- Ability to work collaboratively in a team-oriented environment.
- Adaptability and willingness to learn in a fast-paced, dynamic environment.
-
Customer Success Lead
3 days ago
Doral, Florida, United States Insight Global Full timeTHIS IS A W2 POSITION NO C2C MUST BE LOCAL TO SOFLO BUT WILL BE WORKING REMOTE Requirements:3+ years of experience in customer success, guest supportExcellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to manage multiple accounts and projects simultaneously.Proficiency with CRM software (Zendesk, salesforce...
-
Customer Success Manager
4 weeks ago
Doral, United States Kuraray America , Inc. Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Manager
2 weeks ago
Doral, United States Kuraray America , Inc. Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Manager
3 weeks ago
Doral, United States Kuraray America , Inc. Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Manager
4 weeks ago
Doral, United States Overproof Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Specialist
4 weeks ago
Doral, United States Overproof Team, LLC Full timeAbout Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Specialist to join our rapidly...
-
Customer Success Specialist
3 weeks ago
Doral, United States Overproof Team, LLC Full timeAbout Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Specialist to join our rapidly...
-
Customer Success Manager
3 weeks ago
Doral, United States Overproof Full timeReports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....
-
Customer Success Specialist
4 weeks ago
Doral, United States Overproof Full timeAbout Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Specialist to join our rapidly...
-
Customer Success Specialist
7 days ago
Doral, United States Overproof Full timeAbout Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Specialist to join our rapidly...
-
Customer Success Manager
2 months ago
Doral, United States Guardz Full timeEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure...
-
Customer Success Manager
2 weeks ago
Doral, United States Guardz Full timeEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $28M in funding and rallying a dedicated team of 30 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure...
-
Customer Success Manager
2 months ago
Doral, United States Monograph Full timeLook around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that. What is Monograph? Monograph is a firm performance...
-
Customer Success Manager
3 weeks ago
Doral, United States Monograph Full timeLook around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that. What is Monograph? Monograph is a firm performance...
-
Customer Success Manager
5 days ago
Doral, United States Res-Q Full timeResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and maintenance...
-
Customer Success Manager
3 weeks ago
Doral, United States Res-Q Full timeResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and maintenance...
-
Customer Success Manager
4 weeks ago
Doral, United States Bakerly Barn Full timeJob Type Full-time Description About our company: Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry! We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami...
-
Customer Success Associate
6 hours ago
Doral, United States All Building Cleaning Corp Full timeDescription We're seeking a positive, personable customer success representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!...
-
Customer Success Associate
2 weeks ago
Doral, United States All Building Cleaning Corp Full timeWe’re seeking a positive, personable customer success representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Self-motivated...
-
Customer Success Manager
2 weeks ago
Doral, United States Health Gorilla Full timeWant to revolutionize healthcare? To create a healthcare system with effective health information exchange, healthcare organizations need more than a series of connections between each other. They need assurance that the data being exchanged is meaningful and to know it will be delivered when and where they need it. Founded in 2014, Health Gorilla provides...