Service Department Receptionist

2 months ago

Glen Burnie, United States J.B.A. Kia Full time
About Us: At J.B.A. Automotive, we pride ourselves on delivering exceptional service and value to our customers. As a leading automotive dealership, we are looking for a detail-oriented and dedicated service department receptionist to join our team. The role of the receptionist is to answer a multi-line phone system, interact with customers, and aide in the success of the guests of the dealership and service department. This role is Monday through Friday 7:30 am - 5:00 pm with an hour's lunch.

Job Summary: The service department receptionist is responsible for providing exceptional customer service and administrative support within the service department. This role involves greeting customers, scheduling appointments, managing service records, moving vehicles when needed, and ensuring smooth communication between customers and other service workers.

Compensation:

  • Competitive pay based on experience.
  • Family owned and operated
  • Health, dental, and vision insurance (single or family)
  • Life and AD&D insurance (single and spouse, or child)
  • Disability, cancer, critical illness, and other insurances through American Fidelity
  • Competitive PTO that renews annually
  • Holidays
  • 401(k) with a company match *waiting period applies*
  • Employee discounts on vehicles and services Weekends off Overtime eligible, with employer's discretion
Responsibilities (include but are not limited to):
  • Answer incoming phone calls professionally and happily.
  • Scan documents into Reynolds and Reynolds software.
  • Perform data entry.
  • Handle special projects as assigned.
  • Greet and assist customers in a friendly and professional manner.
  • Schedule service appointments and manage the service calendar.
  • Maintain and update customer service records and files.
  • Communicate effectively with service technicians to relay customer concerns and service requests.
  • Moves and parks customer's vehicles as needed.
  • Respond to emails, and handle customer inquiries promptly.
  • Process payments and handle billing inquiries.
  • Ensure the reception area is clean, organized, and welcoming.


Qualifications:
  • High school diploma or equivalent.
  • Excellent customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Basic computer skills, including familiarity with scheduling and billing software. Reynolds and Reynolds experience is a plus.
  • Previous experience in a customer service or administrative role is preferred.
  • Dealership experience is not required, but preferred.


Preferred Skills:
  • Cash Handling Experience
  • Good understanding of basic mathematical concepts
  • Data Entry
  • Microsoft Office experience
  • Switchboard/multi-line phone system
  • Ability to multi-task
  • Self-starter with good problem-solving skills.
  • Ability to work independently or with a team.
  • Possess strong communication skills both written and verbal.
  • Maintains a professional appearance and neat work area.


Work Environment:
  • Fast-paced service department environment.
  • Regular interaction with customers, service technicians, and other staff members.
  • May require standing for extended periods and occasional lifting of light office supplies.


Pay is commensurate with experience.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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