Front Desk Attendant

4 weeks ago


Vero Beach, United States Major League Baseball Full time
MAJOR PURPOSE:

A Front Desk Attendant for the Jackie Robinson Training Complex (JRTC) serves as JRTC hotel guests' first point of contact, managing all aspects of their accommodations.

RESPONSIBILITIES:
  • Welcome guests and ensure customer satisfaction through superior guest service.
  • Input reservations and perform all check-in and check-out tasks.
  • Answer questions about hotel amenities, services, and surrounding points of interest.
  • Act as the liaison between guest and support departments to communicate and ensure prompt
  • responses to guests' needs.
  • Handle and resolve guest complaints.
  • Complete general administrative tasks such as answering phones and directing calls, monitoring and
  • Forwarding emails as needed and assisting with mail and package distribution.
  • Maintain updated records of booking and payment, balance daily financial transactions and sell
  • Administer health screenings and temperature checks for employees and guests'
  • Report any accidents or injuries to management staff immediately
  • Other duties as assigned by Front Desk Manager.
REQUIREMENTS:
  • The preferred candidate will have a minimum (1) year of hotel front desk or similar experience.
  • The preferred candidate will have previous cash handling experience.
  • Excellent verbal communication, customer service and problem-solving skills.
  • Ability to use typical office equipment.
  • Candidate must be self-motivated, highly organized, and detail orientated with the ability to work
  • independently with minimal supervision
  • Ability to work irregular hours including nights, weekends, and holidays.


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