Customer Service Representative: Marrero, LA Marrero, LA

2 months ago

Marrero, United States American Cash Advance Company Full time

**Customer Service Representative: Marrero, LA**

Marrero, LA Full-Time Customer Service Representative: Marrero, LA

Essential Duties and Responsibilities include but are not limited to the following:

* Maintain positive customer relationships

* Create business contacts for company growth

* Mail letters to customers to encourage payment of delinquent accounts.

* Confers with customers both in person and by telephone in attempt to determine reason for overdue payment, reviewing terms of contract with customer.

* Contacts delinquent account customers in person.

* Record and communicate information about status of collection efforts.

* Sorts and files correspondence.

* Receives payments and posts amount paid to customer account.

Desired Skills

* Computer

* Microsoft Office Word/Excel

* Problem Solving

* Communications both written and oral

* Customer Service - Manages difficult or emotional customer situations.

* Cash Handling

* Organizational

* Teamwork - Balances team and individual responsibilities

Competencies

* Ethics - Treats people with respect; keeps commitments; works with integrity and principles.

* Follows policies and procedures.

* Dresses appropriately for position.

* Attendance/Punctuality - Is consistently at work and on time; ensures work is covered when absent; arrives at meetings and appointments on time.

* Follows instructions, responds to management direction; takes responsibility for own actions

* Safety and Security - Observes safety and security procedures.

Must have a valid drivers license, dependable transportation, and be able to pass a background screening, including driving record.

Submit your resume today

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