Automotive Claims Customer Service
4 weeks ago
Job Title: Automotive Claims Customer Service City, State Location: Irving, TX The **Ancillary Claims Customer Service Agent** assists customers over the phone in a timely and professional manner. This position appeals to individuals with exceptional customer service skills and some experience in working with automobiles as it assists in being able to answer customers' questions.
**Essential Duties:**
* Receive inbound call from dealer clients, service advisors, repair facilities, and retail customers regarding filing claims
* Determine eligibility and coverage
* Document relevant information regarding claims in a custom computer system
* Perform various other duties as needed in the department
**Essential Job Requirements:**
* Outstanding verbal and written communication skills
* Typing **(40+ WPM minimum)**
* Ability to professionally communicate with customers over the phone
* Proficient with computers and Microsoft office
* Self-motivated with a sense of urgency
* Team player and outstanding work ethic
**Schedule/Hours: Monday-Friday 9am-6pm and every other Saturday 8-2 (overtime pay)**
**O****ffered:**
* Full time benefits including medical, dental and a matching 401K provided
* A dedicated team of people in a stable organization that's been in business 25 years
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