Hotel Front Desk Agent

1 month ago

Willowbrook, United States Crowne Plaza Burr Ridge Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Handle customer complaints as necessary
•Bookkeeping: keep accurate records of all hotel guest account information
•Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

•Working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•High school graduate, GED recipient, or equivalent
•Comfortable taking telephone calls and mitigating stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

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