Customer Service Representative
1 month ago
Who We Are:
Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.
IPS defines world-class electric motor and generator repair every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.
Key Responsibilities and Expectations:
Integrated Power Services is seeking a Customer Service Representative to assist the Norman Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquiries and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and handling complaints. Responsibilities include:
- Provide efficient customer service to ensure timely and cost-effective completion of all customer-related paperwork for incoming orders.
- Act as a technical resource, addressing and resolving inquiries and problems.
- Support outside sales organization and OEM partners by handling inquiries, quotes, vendor management, and ensuring customer expectations for total satisfaction.
- Take responsibility for order processing, investigation, resolution of customer complaints, and coordination of customer service objectives with shop operations.
- Handle customer and sales correspondence, trace shipments, process orders, manage customer credits, and oversee inventories.
- Review technical requirements of incoming purchase orders and translate them into instructions on work plans and internal order documents.
- Prepare internal material requisitions for the purchase of materials and services related to order completion.
- Complete special price quotations and bids in collaboration with sales personnel, ensuring close communication with customers to ensure satisfaction.
- Interpret and ensure compliance with operating policies and procedures.
- Proactively address customer service activities for timely and cost-effective completion of all related tasks.
- Act as a technical resource to resolve inquiries and problems promptly.
- Support outside sales organization and OEM partners.
- Review technical requirements of incoming purchase orders and translate them into work plan instructions and internal order documents.
- Prepare internal material requisitions for the purchase of materials and services related to order completion.
- Complete special price quotations and bids.
- Proactively suggest and present ideas to improve operations, drive margin improvement, streamline the quoting process, accelerate approval to ship, and enhance the overall customer experience.
- Maintain an in-depth understanding of products, services, and competitors, leveraging knowledge to contribute to IPS business growth.
- Take responsibility for key customer-facing metrics, including quality, time to quote, approval to ship, and ship to invoice.
- Utilize CIPS tools and processes.
- Sharp analytical thinking and reasoning abilities
- Proficient with Microsoft Office
- Ability to analyze and interpret data and take appropriate action
- Must be extremely detail-oriented with sound problem-solving skills
- Ability to prioritize and maintain high degree of organization
- Excellent time management
- Ability to communicate technical data in a clear and concise manner
- Poses excellent written and verbal skills
- Prefer 5+ years of technical sales or customer service, or similar experience
- Experience in motor repair or related industry
- Experience interpreting and understanding profit and loss statements
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
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