Product Owner

4 weeks ago

Bridgewater, United States Diverse Lynx Full time
Job Title: Product Owner
work Location: Bridgewater NJ, Cary NC , Warwick, RI, Tampa FL Onsite
Job Type: Full time
Mode of interview: Video Call

Must Have Technical/Functional Skills:
  • 3+ years' current experience working within a complex Salesforce development environment.
  • 3+ years' current experience working on a Scrum and/or Agile team as Product Owner
  • 3+ years' experience with creating documentation for communication with varied audiences.

Experience Required:
  • Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft PowerPoint, Microsoft visio
  • Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Acceptance Criteria
  • Expert Understanding of technologies of Salesforce Co Pilot capabilities
  • Expert Understanding of benefits of Co Pilot: Associate and customer satisfaction, Knowledge, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time
  • Ability to determine needed enhancements based on analysis of metrics, and quantify the expected results
  • Expert understanding of Agile Methodologies, Preferably certified Agile Product Owner
  • Agile and DevOps methodology: Backlog grooming, Sprint Planning
  • Excellent Communication, organization and planning skills
  • Stakeholder Management

Roles & Responsibilities:
  • Serve as Product Owner for Contact Center application that supports Global Customer Service and Operations
  • Build, integrate, and enhance Contact Center related platform roadmap by prioritizing epics, features and stories in the backlog that execute the strategic vision.
  • Deep understanding and experience with Artificial Intelligence (AI) in terms of customer and Contact Center associate experience (e.g. knowledge of co-pilot, post call wrap/import speech analytics for post call wrap, tracking utilization of Co-Pilot)
  • Deep understanding of Salesforce Copilot capabilities


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company

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