Current jobs related to Customer Success Manager - McLean - Glue Up
-
Customer Success Manager
4 weeks ago
McLean, United States Pixalate Full timeCustomer Success Manager Employment Type: Full-Time Location: DC/ VA area Minimum Experience: Mid Level Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites. Our software and data have been used to unearth multiple high-profile criminal...
-
Customer Success Manager
3 months ago
McLean, United States Glue Up Full timeJob DescriptionJob DescriptionGlue Up is a leading SaaS provider of an all-in-one solution that empowers businesses to optimize their operations and achieve their goals. Our platform offers cutting-edge features and exceptional user experience to drive success for our clients across various industries. We pride ourselves on our customer-centric approach and...
-
Senior Customer Success Manager
1 month ago
McLean, United States Pixalate, Inc. Full timeJob DescriptionJob DescriptionCustomer Success ManagerEmployment Type: Full-Time Location: DC/ VA areaMinimum Experience: Mid LevelPixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.Our software and data have been used to unearth multiple...
-
Customer Success Manager
3 months ago
McLean, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Executive
6 days ago
McLean, United States Alarm.com Full timeCustomer Success Executive, Financial ProductsSummary ADC Advance is seeking a motivated Customer Success Executive to lead service provider sales, onboarding and usage of Smart Home Pay. This position suits candidates who thrive in a collaborative environment, working closely with smart, productive colleagues and customers to develop and enhance outstanding...
-
Senior Vice President, Customer Success
4 weeks ago
McLean, United States Somatus Full timeOverview The Sr. Vice President, Customer Success will be responsible for customer retention, revenue growth, and relationship growth to ensure the success of Somatus clients’ portfolios. This position will play a vital role in the delivery of customer experience, promote a customer-centric focus, and drive growth and scale strategy. This SVP will develop...
-
McLean, United States Pixalate Full timeCustomer Success Manager Employment Type: Full-Time Location: DC/ VA area Minimum Experience: Mid Level Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites. Our software and data have been used to unearth multiple high-profile...
-
Senior Vice President, Customer Success
2 months ago
McLean, United States The Ladders Full timeOverview The Sr. Vice President, Customer Success will be responsible for customer retention, revenue growth, and relationship growth to ensure the success of Somatus clients' portfolios. This position will play a vital role in the delivery of customer experience, promote a customer-centric focus, and drive growth and scale strategy. This SVP will develop...
-
Senior Vice President, Customer Success
5 days ago
McLean, United States Somatus Full timeOverview The Sr. Vice President, Customer Success will be responsible for customer retention, revenue growth, and relationship growth to ensure the success of Somatus clients portfolios. This position will play a vital role in the delivery of customer experience, promote a customer-centric focus, and drive growth and scale strategy. This SVP will develop and...
-
McLean, United States The Ladders Full timeCustomer Success Manager Employment Type: Full-Time Location: DC/ VA area Minimum Experience: Mid Level Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal and...
-
Director of Customer Success
3 weeks ago
McLean, United States Pixalate, Inc. Full timeJob DescriptionJob DescriptionCustomer Success ManagerEmployment Type: Full-Time Location: DC/ VA areaMinimum Experience: Director LevelPixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.Our software and data have been used to unearth...
-
Sales Success Representative
4 weeks ago
McLean, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Sales Success Representative
3 weeks ago
McLean, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Senior Risk Manager
4 weeks ago
McLean, United States Capital One Full timeWest Creek 1 (12071), United States of America, Richmond, Virginia Senior Risk Manager - Customer Resiliency Risk Events (Hybrid) Senior Manager, Customer Resiliency Risk Events As a Senior Risk Manager in Capital One's Customer Resiliency organization, you will apply your risk management, process management, project management and analytical skills to our...
-
Senior HCM Reporting
6 days ago
McLean, United States Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Customer Service Trainee
4 weeks ago
McLean, United States ECI Group Full timeJob DescriptionJob DescriptionWe are an outsourced marketing agency looking for a Full Time Customer Service Representative to join our Falls Church office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers...
-
Entry Level Customer Acquisition Associate
4 weeks ago
McLean, United States ECI Group Full timeJob DescriptionJob DescriptionWe are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Entry Level Customer Acquisition Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers.Entry Level...
-
Technical Delivery Manager
1 month ago
McLean, United States Appian Corporation Full timeJob DescriptionJob DescriptionHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These...
-
Assistant Manager, Customer Operations
1 month ago
McLean, United States Gap Full timeAbout Gap Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy...
-
Customer Service Representative
4 weeks ago
McLean, United States Infinite Icons Full timeJob DescriptionJob DescriptionInfinite Icons is currently hiring entry-level individuals with customer service, restaurant, retail or hospitality background for the Customer Service position. We have found that candidates working in these fields of customer service are very easy to train into our Customer Service position. We specialize in areas of customer...
Customer Success Manager
2 months ago
Job Description
Job Description
Glue Up is a leading SaaS provider of an all-in-one solution that empowers businesses to optimize their operations and achieve their goals. Our platform offers cutting-edge features and exceptional user experience to drive success for our clients across various industries. We pride ourselves on our customer-centric approach and are committed to delivering outstanding results.
As a Customer Success Manager, you will play a crucial role in ensuring our customers derive maximum value from our platform. You will be responsible for building strong relationships, providing exceptional support, and driving customer satisfaction and retention. This role requires a proactive, organized, and customer-focused individual who can understand customer needs and provide solutions that drive success.
Responsibilities:
Own overall relationship with clients, which include: Increasing adoption, ensuring retention, and satisfaction; reduce churn
Relay product knowledge to clients during onboarding and follow up questions
Establish a trusted/strategic advisor relationship with each client and drive continued value of our products and services.
Develop, prepare, and nurture clients for advocacy.
Work with clients to establish critical goals, or other key performance indicators and aid the clients in achieving their goals.
Build customer loyalty and reduce churn
Advocate customer needs/issues cross-departmentally.
Report directly to Director of Customer Success.
Qualifications:
Bachelor's degree in Business, Marketing, or related field.
3-4 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
2+ years relevant SaaS experience.
Proven ability to drive continuous value of our product(s).
Familiarity working with clients of all sizes.
Impeccable written and verbal communication skills.
Detail oriented and analytical.
Fast learner and ability to relay product knowledge to clients
Strong team player but works well independently.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
About Glue Up
Founded in 2013, Glue up is an all-in-one engagement management software that transforms the way member-organizations operate, manage their members and grow their organization. Glue Up’s innovative ecosystem of features has modernized the processes of over 1,800 member organizations in over 60 countries. Its suite of products include Event Management, Member Management, Association Management, Chapter Management, Chamber of Commerce Management and much more
Glue Up now has offices in The U.S. and Canada, LATAM, Australia, Philippines, Hong Kong, Singapore, China, India and Africa.
For more information on Glue Up, please visit glueup.com or connect with us on LinkedIn, Facebook and Twitter
#J-18808-Ljbffr
