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Technical Services Technician

2 months ago

Southaven, United States WAIGlobal Full time

Job Type Full-timeDescriptionWe're on the hunt for a Technical Services Technician, an essential player in our commitment to quality. You'll serve as the foundation of our quality assurance efforts, dedicated to upholding our products' excellence.Position SummaryThe individual in the role is responsible for ensuring that products meet the required quality standards through rigorous quality control measures including inspections, troubleshooting, and repairs. Technical Services Technician plays a crucial role in maintaining product integrity and exceeding customer expectations.Essential Duties and ResponsibilitiesUtilizes mechanical tools in the Quality department while performing work tasksEffectively utilizes the Quality Response System, Baan NC Maintenance, Item Purchase, Stock Point, and Inventory Transactions SessionsSupports the proper rework of items from the non-conforming warehouse, ensuring timely completionIdentifies and follows up on non-conformances in materials, processes, and workmanship to prevent operational and field issues for customersOperates material handling equipment such as label machines, weigh scales, forklift/cherry picker, and pallet jacksUtilizes measuring tools, such as calipers and multi-meters, and after training specialized testing equipment•Performs disassembly and diagnostics of WAI products for evaluation, comparison to original samples, and warranty return assessmentsPerforms root cause analysis of customer complaints about product and warranty returns in order to improve product quality by suggesting to suppliers' implementation of corrective actionPerform evaluation of Labor Claim returnsAssist in responding to customer Technical SupportParticipate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill developmentComply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious cultureFollow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environmentUndertakes additional responsibilities and tasks as directed by managementQualifications (Education, Experience, & Skills required)High School Diploma or educational equivalent2 + years related experience and/or training; equivalent combination of education and experiencePrevious working experience with electro-mechanical parts is a plusExperience to include familiarity with vehicle maintenance and diagnosis, knowledge of OE or aftermarket componentsUnderstanding of electrical attributes (voltage, current, resistance), mechanical properties (force, torque, power), and SAE/Metric measuring units systemFollows instructions, responds to management direction, must be mechanically inclined and must be able to work with hand and power tools as well as measuring equipmentProficient in Microsoft Office applications such as Excel, Word, and Outlook, etc.Exhibits professional experience working collaboratively in a team environmentDemonstrates skill in writing routine reports and correspondenceMust possess excellent communication skills, both written and verbalDemonstrates a high level of accuracy and thoroughness in workDisplays diligence in completing tasks in a timely manner, utilizing effective time management skillsLicensing or other special certifications: ASE Certification preferred but not required