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Call Center Customer Service Agent
3 weeks ago
The Call Center Customer Service Agent is responsible for providing excellent customer service by handling inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction. This role requires strong communication skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information about products and services to customers.
- Resolve customer issues and complaints in a timely manner.
- Document and update customer records in the system.
- Escalate complex issues to the appropriate department or supervisor.
- Meet performance targets, including call handling metrics and customer satisfaction goals.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Work collaboratively with team members to achieve department goals.
- High school diploma or equivalent; additional training or certification in customer service is a plus.
- Previous experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to customer service.
- Ability to work in a fast-paced environment and handle high call volumes.
- Proficiency in using call center software and other computer applications.
- Customer-centric attitude with a friendly and professional demeanor.
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- Retirement savings plan with company match.
Salary
$850 - $1100 /week
Job Type
Full-time
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