Business Owner

3 weeks ago

Cary, United States eTeam Full time

The Business Consultant Principal leads teams to help CUSTOMERs customers understand and quantify the business value of their investment. This role works directly with customers, articulating to Senior Management on how CUSTOMER can fuel their business change including building and/or presenting compelling business cases and quantifying benefits for their customers as well as internal functions. The Business Consultant Principal is responsible for translating customer requirements into software specifications, business/enterprise architecture & transformation, business process design/optimization, stakeholder management, change/transition, and third-party integrations. Furthermore, coaching/mentoring junior Business Consultants through their engagements.

Experience
(Minimum level of related experience typically required to successfully perform the job and preferred experience that is also beneficial to have in this job.)

  • Minimum 10 years of application implementation experience
  • Excellent Telecommunications industry experience and related product knowledge including knowledge of TMF, GSM, Customer Journey Mapping, etc.
  • Experience implementing technologically complex projects.
  • Experience solutioning large, complex projects in a multi-product, multi-vendor environment
  • Experience driving change within the Business Solution Implementation with C-level customer staff
  • Proven experience being actively engaged in sales cycles and the pursuit of sales-related activities (RFPs, RFIs, Benefits, ROI/IRR)
  • Preferred
  • Agile methodologies experience (SAFE)
  • ToGAF
  • BPMN
  • TMF

Knowledge, Skills, and Abilities
(Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job and preferred knowledge, skills and abilities that are also beneficial to have in this job.)
  • In-depth understanding of customer needs and general impact of changes in business environment and industry trends.
  • Highly developed communication and facilitation skills for demonstrations, presentations, consulting, workshopping and influencing senior management teams
  • Subject matter expert for one or more CUSTOMER products and implementation steps or domain areas, including the business value associated with the delivery of a solution.
  • Thorough knowledge of CUSTOMERs entire product portfolio.
  • Understanding of telecom networks and data structures to which CUSTOMER products integrate.
  • Understanding of business design and strategy to implement successful change
  • Expert design skills with ability to document proposals
  • Ability to abstract complex ideas and communicate them clearly and simply
  • Excellent analytical problem-solving skills, with the ability to diagnose complex problems that require complex methods or theories.
  • Solid team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.
  • Expert level communication and presentation skills to influence and gain cooperation both with customer and internal stakeholders. Ability to interact comfortably with senior management and to convey information at the appropriate level.
  • Ability to speak, write and understand English.
  • Ability to prioritize effectively within and across one or more assignments through good judgement, seeking guidance where appropriate.
  • Ability to lead, motivate and influence senior technical and business resources.
  • Ability to deal credibly with and influence Sales.
  • Ability and willingness to contribute to on-going process improvement initiatives.
  • Ability to travel domestic and international for extended duration onsite based on requirements of the project.
  • Non-standard work hours may be required and the ability to be on-call.
  • Accountable for professional working behavior to include building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CUSTOMERs core competencies and values.

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