Digital Customer Experience Sr Analyst

3 weeks ago


Batesville, United States CareerBuilder Full time

POSITION OVERVIEW

This role will have responsibility for helping develop and drive the electronic business and data interfaces associated with our growing preneed business. Successful incumbent will partner closely with operational teams, sales colleagues, and key external partners.

Key responsibilities will include:

Drive development of industry standard distribution automation solutions across Global Atlantics Preneed platforms

Provide expertise and strategic solutions to operations partners in preneed line of business

Partner with technology to define and implement standardized automation capabilities

Provide subject matter expertise on B2B supported services for internal partners and project teams presenting capabilities, assessing impacts, and strategic recommendations

Manage and resolve support requests in partnership with operations, sales and external partners

Relationship Management - develop partnerships with key distributor back-office contacts

QUALIFICATIONS

Bachelors degree or equivalent education and experience

Minimum of three years of life insurance industry experience in an operational and/or technology role

Experience with life or preneed industry standard operational technology

Demonstrated technical aptitude working with current insurance technology solutions (web applications, APIs, insurance administrative platforms)

Strong knowledge of the business and operational workflows related to insurance products

Ability to work independently as well in a close team environment as both leader and collaborator

Strong level of adaptability, work ethic and high level of personal integrity and accountability

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio)

Advanced problem solving skills and creative thinking

10% offsite travel may be necessary

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