Digital Customer Experience Sr Analyst
3 weeks ago
POSITION OVERVIEW
This role will have responsibility for helping develop and drive the electronic business and data interfaces associated with our growing preneed business. Successful incumbent will partner closely with operational teams, sales colleagues, and key external partners.
Key responsibilities will include:
Drive development of industry standard distribution automation solutions across Global Atlantics Preneed platforms
Provide expertise and strategic solutions to operations partners in preneed line of business
Partner with technology to define and implement standardized automation capabilities
Provide subject matter expertise on B2B supported services for internal partners and project teams presenting capabilities, assessing impacts, and strategic recommendations
Manage and resolve support requests in partnership with operations, sales and external partners
Relationship Management - develop partnerships with key distributor back-office contacts
QUALIFICATIONS
Bachelors degree or equivalent education and experience
Minimum of three years of life insurance industry experience in an operational and/or technology role
Experience with life or preneed industry standard operational technology
Demonstrated technical aptitude working with current insurance technology solutions (web applications, APIs, insurance administrative platforms)
Strong knowledge of the business and operational workflows related to insurance products
Ability to work independently as well in a close team environment as both leader and collaborator
Strong level of adaptability, work ethic and high level of personal integrity and accountability
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio)
Advanced problem solving skills and creative thinking
10% offsite travel may be necessary
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