Virtual Community Banker

3 weeks ago


Oak Ridge, United States Bank Of Oak Ridge Full time
Customer Service:
  • Provide clients with prompt, accurate and courteous service via our call center to both internal and external clients including inbound call center support, online chat, and website inquiries.
  • Assist with a variety of inquiries and requests regarding debit/credit cards, account transactions, online/mobile banking, opening new accounts, etc.
  • Process teller transactions through the Bank's interactive teller channel to include check cashing, deposits, fund transfers, withdrawals, etc.
Financial Services Sales:
  • Build and maintain strong relationships with Bank of Oak Ridge clients.
  • Expand client relationships by identifying client needs and developing solutions to their financial goals.
  • Promote, refer, and cross sell clients to the Bank's other lines of business.
Compliance:
  • Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.
Requirements
  • Minimum education level of HS diploma or equivalent.
  • At least two (2) years of customer service experience relative to the job.
  • Two (2) years of financial services industry experience preferred.
  • Excellent written and verbal communication skills.
  • Comfortable communicating with clients primarily over the phone or video.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
  • Detail oriented with ability to work in a fast-paced environment managing multiple priorities.
  • Team player with positive, professional attitude.


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