Parts Advisor

Parts Counter Person An parts counter person is responsible for customer service and retail sales in our Parts Department. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves. The associate must be a friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. We would prefer prior Automotive Dealership experience as well. Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Keeps front and rear counter areas clean and uncluttered. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Other tasks as assigned. Qualifications: At least 3 months of experience or related training; or equivalent combination of education and experience Experience in both front and back of parts counter is preferred Strong communication and customer relations skills Strong math and reading comprehension skills General understanding of various functions of a distribution center Ability to lift 60 lbs and work at heights of 25 feet or more Ability to use a forklift or willingness to be certified within 90 days of hire 18 years of age or older Warehouse experience and material handling equipment experience preferred Computer-literate with the ability to learn and become proficient in any software program High school diploma or equivalent degree preferred Valid driver’s license and a clean driving record #J-18808-Ljbffr