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Service Center Associate
3 months ago
Service Center Associate
BC Forward is looking for Service Center Associate in REMOTE
Position Title: Service Center Associate (Call Center Rep) - REMOTE
Location: Seven Hills Ohio - 44131
Anticipated Start Date: 8/26
Duration: 3 months
Job Type: Contract with possible extension
Pay Rate: $15.00/hr on W2
Note: THERE IS A FIRM TRAINING START DATE - 8/26/2024. Equipment will be provided (desktop, monitors, keyboard, mouse, phone/headset) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment.
Weekends are required - has one weekend day off, one day off during the week
Training Time - Monday-Friday, 8 AM -5 PM EST
Job Description:
After training
Hours of Operation - 10am-8pm EST, 7 days a week
Possible Schedules:
10:00am-6:30pm EST
10:30am-7:00pm EST
11:00am-7:30pm EST
11:30am-8:00pm EST
8.0 hours including a 30-minute lunch
Primary Purpose: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
Essential Functions And Responsibilities:
Assigns new claims to the appropriate claim's handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames, and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.
Qualifications Education & Licensing:
High school diploma or GED required.
Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
Skills & Knowledge:
Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skill's Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies
Work Environment: When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 226835 when responding to this ad.
