Front Desk Agent
3 weeks ago
**Position Title:** Guest Services Associate
**Immediate Supervisors Title:** Front Office Supervisor
**Overall Responsibilities**
* Greet and welcome guest.
* Assign rooms and keys.
* Keep track of daily scheduled functions and their locations.
* Manage all daily arrivals and departures, including groups.
* Prepare guest folio and collect payment for visit.
* Follow banking-out and shift closing procedures.
* Maintain safe and clean work areas.
* Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
* Provide suggestions for places to visit, eat, and shop as well directionsand maps.
* Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
* Arrange transportation.
* Carry out specified duties in the event of emergencies.
* Answer phones promptly in a polite and professional manner using the standard phraseology.
* Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
* Handle wake-up calls and ensure timely delivery by following standard procedure.
* Assist guests with function of all guestroom features.
* Log and track all guest complaints.
* Promptly communicate all requests to appropriate departments.
* Assist in solving billing discrepancies.
* Handle monetary transactions per prescribed procedure.
* Utilize property management system and all other required technology to carry out daily responsibilities.
* Advise guests and callers of current rates and promotions.
* Show guestrooms and meeting space to prospective guests as needed.
* All other duties as assigned
**Education, Knowledge and Skills:**
* High School diploma or G.E.D. certificate
* Customer service background
* Hotel Front Desk experience preferred
**Essential Functions**
* Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
* The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
* Use aggressive hospitality skills, which include:
* Smile and Greet every Guest
* Speak to the guest in a warm, friendly and courteous manner
* Display genuine and enthusiastic interest in the guest, pay complete attention
* Anticipate guest needs and be flexible in responding to them
* Be knowledgeable about your job
* LEARN to take ownership of guest problems and resolve them
* Report to work station at your scheduled time, being prepared to commence all assigned duties.
* Perform all job requests assigned by management in which the associate is capable.
* Maintain a well groomed, professional appearance and attitude at all times.
* Acknowledge guests immediately with a smile and greeting. Use the guests name at least once in an interaction and practice the principles of Aggressive Hospitality.
* Anticipate guest needs and offer assistance.
* Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
Company : Huntington Hotels
Position : Front Desk Agent
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # : 6926345
Date Posted : February 11, 2022
Location : 3160 NE Brookwood Parkway, Hillsboro, US, OR, 97124
Job Category : Hourly
-
Front Desk Agent>
2 weeks ago
Hillsboro, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Residence Inn Portland Hillsbo [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...
-
Front Desk Agent
1 week ago
Hillsboro, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
18 hours ago
Hillsboro, United States Aimbridge Hospitality Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
1 week ago
Hillsboro, United States Residence Inn Portland Hillsbo Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
1 week ago
Hillsboro, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...
-
Front Desk Agent
1 day ago
Hillsboro, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...
-
Front Desk Agent
1 week ago
Hillsboro, United States Highgate Hotels Full timeDriven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have...
-
Front Desk Agent
1 week ago
Hillsboro, United States Highgate Hotels Full timeDriven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have...
-
Front Desk Agent
16 hours ago
Hillsboro, United States Highgate Hotels Full timeDriven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have...
-
Front Desk Supervisor
1 week ago
Hillsboro, United States InnVentures IVI LP Full time**Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...
-
Front Gate Security Agent
3 weeks ago
Hillsboro Beach, United States Hillsboro Club Full timeJob DescriptionJob DescriptionThe Hillsboro Club is looking for an experienced Front Gate Security Agent to support the gate operations at our gorgeous property. This position will be responsible for greeting members and employees, phone answering, and following proper monitoring procedures to ensure the safety of our club members and employees. We are...
-
Front Desk Experience Associate
1 month ago
Hillsboro, United States Xponential Fitness Full timeWe are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! We are a fast-growing Indoor Cycling Franchise looking for individuals who want to grow with us Associate, Front Desk, Sales, Cycle, Hospital, Retail, Instructor, Hospitality
-
Front Gate Security Agent
2 weeks ago
Hillsboro Beach, United States Hillsboro Club Full timeJob DescriptionJob DescriptionThe Hillsboro Club is looking for an experienced Front Gate Security Agent to support the gate operations at our gorgeous property. This position will be responsible for greeting members and employees, phone answering, and following proper monitoring procedures to ensure the safety of our club members and employees. We are...
-
Guest Service Agent
2 weeks ago
Hillsboro, United States Larkspur Landing Hillsboro Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with...
-
Guest Service Agent
1 week ago
Hillsboro, United States Larkspur Landing Hillsboro Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with their...
-
Front Desk Security
3 weeks ago
Hillsboro, United States Securitas Full timeLocation: Location: Front Desk Security - Tech Facility $15/hr. in Hillsboro, OR at Securitas Security Services USA Location * **Location:** **Experience:** Not Specified **Job Description** **Security Officer** We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the...
-
VIP Guest Service Agent
1 week ago
Hillsboro, United States IHG Full time**Your web browser (Chrome 88) is out of date.** **VIP Guest Service Agent - InterContinental Hayman Island Resort** **Hotel Brand:** InterContinental Hotels **Location:** Australia, Queensland, Hayman Island **Hotel:** InterContinental - Hayman Island Resort (HISHA) **Job number:** EMEAA21127 **Share:** **InterContinental Hayman Island Resort** welcomes a...
-
VIP Guest Service Agent
19 hours ago
Hillsboro, United States IHG Full time**Your web browser (Chrome 88) is out of date.** **VIP Guest Service Agent - InterContinental Hayman Island Resort** **Hotel Brand:** InterContinental Hotels **Location:** Australia, Queensland, Hayman Island **Hotel:** InterContinental - Hayman Island Resort (HISHA) **Job number:** EMEAA21127 **Share:** **InterContinental Hayman Island Resort** welcomes a...
-
Night Auditor
1 month ago
Hillsboro, United States Hersha Hospitality Management, LP Full timeBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/ Accounts Payable or Receivable Cler Night Auditor, Auditor, Guest Service, Audit, Office Manager, Office Supervisor, Accounting
-
Front Desk/ Sales Associate
3 weeks ago
Hillsboro, United States Pure Barre Full timePure Barre is the national leader in barre fitness with more than 500+ franchise locations in the United States and Canada. Pure Barre provides more than just an amazing workout for its clients, it is also a place where we can go to feel empowered, be held accountable, find support, motivation and gratitude for ourselves and others, and most of all find...