Customer Resolution Associate

4 weeks ago

Bristow, United States Lowe's Full time
Starting pay:$18.70/hr. *eligible for pay increase after 6mo*
Schedule:5 days, 8-hour shifts *open availability required*

Job Summary

Market Delivery Associates (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer satisfaction. Additional job responsibilities include the following:
  • Customer service
  • Home Delivery process execution
  • Multitasking
  • Problem solving
  • Documenting using MS Office and other systems
  • Listening and resolving conflicts and concerns
  • Processing customer orders and adjustments
  • Escalated customer concern resolution
  • Working alerts and queues
  • Inputting customer claims into the claim portal system
Essential Functions:

Responsible to support delivery operations from internal and external customers.
Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a past paced environment.
Knowledge of Home Delivery XDT operations.
Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
Interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
Effective problem solving, change adoption, team orientation and empowerment skills.
Builds and maintains business relationships with Retail and Lowe's Pro partners.
Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
Teamwork works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

Minimum Requirements:
High school diploma or equivalent
1 year of directly related experience

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

#FullTime Required Preferred Job Industries
  • Warehouse & Production

  • Customer Resolution Associate

    4 weeks ago

    Bristow, United States Lowe's Full time

    Starting pay:$18.70/hr. *eligible for pay increase after 6mo*Schedule:5 days, 8-hour shifts *open availability required* Job SummaryMarket Delivery Associates (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer...

  • Customer Resolution Associate

    3 weeks ago

    Bristow, United States Lowe's Full time

    Starting pay:$18.70/hr. *eligible for pay increase after 6mo*Schedule:5 days, 8-hour shifts *open availability required* Job SummaryMarket Delivery Associates (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer...

  • Customer Resolution Associate

    3 weeks ago

    Bristow, VA, United States Lowe's Full time

    Starting pay:$18.70/hr. *eligible for pay increase after 6mo*Schedule:5 days, 8-hour shifts *open availability required* Job SummaryMarket Delivery Associates (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer...

  • Market Delivery Associate

    2 weeks ago

    Bristow, United States Lowe's Full time

    Essential Functions: - Responsible to support delivery operations from internal and external customers. - Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships. - Ability to deliver business results and handle multiple tasks...

  • Deli Associate

    4 weeks ago

    Bristow, United States Albertsons Companies Full time

    A Day in the Life: As a Deli Associate, no one day is ever the same. You are someone who prides themselves on exceptional customer service and their knowledge of deli meats, cheeses, salads, sandwiches, dips, and gourmet and hot case food items. You Associate, Deli, Retail, Grocery

  • Sales Associate

    1 month ago

    Bristow, United States Orange theory Full time

    Sales Associate Part Time • Bristow, VA, 20136, Bristow Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn...

  • Sales Associate

    4 weeks ago

    Bristow, United States Orange theory Full time

    Sales Associate Part Time • Bristow, VA, 20136, Bristow Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn...

  • Store Associate

    1 month ago

    Bristow, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Sales Associate

    2 months ago

    Bristow, United States Orangetheory Fitness Full time

    Be fit. Change lives. Have fun If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career. We're...

  • Onsite Hoa Administrative Assistant

    6 days ago

    Bristow, United States HOATalent Full time

    **Who we are**: At NRP, we are dedicated to exceeding customer expectations through our commitment to excellent service, expertise, and a culture that values integrity and high ethical standards. We believe in the strength of our human resources and prioritize recruiting and retaining top talent. With a focus on customer satisfaction, we foster a friendly...

  • CDL Driver-Local

    1 month ago

    Bristow, United States PODS Full time

    $24.00 per hour Here's your chance to join the best! As an industry leader in the transportation and logistics industry, PODS Enterprises LLC offers a variety of delivery jobs with stability and opportunities for you to grow and reap the benefits of performance. As a Driver Team Member with PODS Enterprises LLC, you will be responsible for delivery and...

  • CDL Driver-Local

    4 weeks ago

    Bristow, United States PODS Full time

    $24.00 per hour Here's your chance to join the best! As an industry leader in the transportation and logistics industry, PODS Enterprises LLC offers a variety of delivery jobs with stability and opportunities for you to grow and reap the benefits of performance. As a Driver Team Member with PODS Enterprises LLC, you will be responsible for delivery and...

  • Baker

    2 months ago

    Bristow, United States Safeway Full time

    A Day in the Life: As a Baker, no one day is ever the same. To truly be successful in the position, you will be passionate about baking breads, cookies, and pastries, as well as producing fancy desserts and decorating cakes. Our Bakers also have the secret ingredient for talking to their customers and take pride in what they are baking, making, and...

  • Baker

    4 weeks ago

    Bristow, United States Safeway Full time

    A Day in the Life: As a Baker, no one day is ever the same. To truly be successful in the position, you will be passionate about baking breads, cookies, and pastries, as well as producing fancy desserts and decorating cakes. Our Bakers also have the secret ingredient for talking to their customers and take pride in what they are baking, making, and...

  • CDL Driver-Local

    4 weeks ago

    Bristow, United States PODS Full time

    $24.00 per hour Here's your chance to join the best! As an industry leader in the transportation and logistics industry, PODS Enterprises LLC offers a variety of delivery jobs with stability and opportunities for you to grow and reap the benefits of performance. As a Driver Team Member with PODS Enterprises LLC, you will be responsible for delivery and...

  • CDL Driver-Local

    2 weeks ago

    Bristow, United States PODS Full time

    $24.00 per hour Here's your chance to join the best! As an industry leader in the transportation and logistics industry, PODS Enterprises LLC offers a variety of delivery jobs with stability and opportunities for you to grow and reap the benefits of performance. As a Driver Team Member with PODS Enterprises LLC, you will be responsible for delivery and...

  • Seasonal Yard/Warehouse Rep I

    1 month ago

    Bristow, United States US LBM Holdings Full time

    US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that...

  • Seasonal Yard/Warehouse Rep I

    4 weeks ago

    Bristow, United States US LBM Holdings Full time

    US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that...

  • Cashier>

    4 weeks ago

    Bristow, United States Arby's Restaurant Full time

    Arby's Restaurant - 12891 Braemar Village Pz [Restaurant Associate / Team Member] As a Cashier at Arby's, you'll: Assist the management staff in operating the restaurant; Take customers' orders; Prepare food made to order; Clean the dining room and all areas behind the counter; Work with a team in a fast-paced environment...Hiring Immediately >>

  • Counter Sales

    2 weeks ago

    Bristow, United States Fisher Auto Parts Full time

    KEY RESPONSIBILITIES: The Store Counterperson position is responsible for many facets of the store’s daily operation including: Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company’s core values; Ensuring that sales levels are met so that the store achieves and/or exceeds...