Restaurant Operations Manager

1 month ago

Charlottesville, United States Kimpton Hotels Full time

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

This position will provide restaurant guests with friendly and professional service, excellent food quality, and consistency of execution in an attractive, well-maintained environment. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

* Lead service education through: * Communication with the staff at pre or post shift meetings regarding changes in menu or beverages and company policy. * New server, busser, host, and bartender training programs. * Coordination of timely food production. * Daily shift evaluation of overall restaurant service performance and execution. * Performance management of restaurant team including training, mentoring, counseling, recognition, and 90-day an annual performance evaluations. * Commitment to employee problem resolution through modeling and utilization of Kimpton's Open Door Policy. * Timely and accurate preparation of the employee payroll. * Partner with the culinary team to provide excellent quality and presentation of all food to restaurant guests. * Regularly communicate with the Restaurant General Manager and/or Assistant General Manager regarding daily operational matters as well as to accounting regarding restaurant cash handling, SOPs, or payroll matters.

What You Bring

* 2+ years of previous restaurant operations and/or supervisory experience preferably in an independent restaurant environment. * Bachelor's Degree in hospitality, restaurant, or culinary management is preferred. * Excellent communication and presentation skills. * A passion for creating and personalizing guest experiences. * Highly motivated and flexible, possessing the ability to take initiative. * Flexible schedule, able to work evenings, weekends, and holidays when needed. * Food Handler Certification (if applicable).

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

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