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Customer Care

5 months ago


Shawnee, United States Mytheresa Group Full time

** Customer Care & Fashion Advisor - German (f/m/d)**

Customer Care Barcelona, ES

Bei Mytheresa treffen sich Technologie und Luxusmode in einem Umfeld, das sowohl die Kreativitt als auch den digitalen Fortschritt feiert. Mit unserem Sitz im Herzen Europas sind wir ein dynamisches internationales Team, das aus allen Ecken der Welt stammt. Gemeinsam bemhen wir uns, die Erwartungen unserer Kunden mit einer Leidenschaft fr Innovation zu bertreffen.

Wir lieben unsere Kunden und sprechen ihre Sprache. Unser Customer Care Team spricht mehr als 15 Sprachen und ist in ber 130 Lndern 24 Stunden am Tag, von Montag bis Samstag, erreichbar.

Zum nchstmglichen Zeitpunkt suchen wir eine_n motivierte_n Customer Care & Fashion Advisor - German (f/m/d) fr unseren Standort in Barcelona in Vollzeit.

**DEINE AUFGABEN:**

Individuelle Beratung und Untersttzung unserer internationalen Kundinnen bezglich des Bestellprozesses

Beantwortung von Kundenanfragen per E-Mail und Telefon

Beratung unserer Kundinnen hinsichtlich der Auswahl von Key Pieces fr die aktuelle Saison bis hin zur Komplettierung ganzer Looks

Einbringen des Kundenfeedbacks zur stetigen Verbesserung des Kundenerlebnisses

Enge Zusammenarbeit mit den Bereichen Payment, Warehouse und Shipping

**DEINE QUALIFIKATIONEN:**

Sehr gute Deutschkenntnisse in Wort und Schrift, Konversationsniveau Englisch

Erste Erfahrungen im Kundenservice oder einem anderen Bereich mit Kundenkontakt

Ausgeprgte Kommunikationsstrke und Problemlsungsorientierung

Eigeninitiative, Organisationsgeschick und gutes Zeitmanagement

Fundierte Kenntnisse im Umgang mit MS Office

Gewissenhaftigkeit im Umgang mit Kundendaten

Bei Mytheresa sind unsere Mitarbeiter unser Erfolg. Bewirb dich jetzt: Werde Teil unserer aufregenden Mission und entwickle dich mit uns in einem modernen Arbeitsumfeld weiter.

Wir behandeln alle Bewerber_innen, Partner_innen und Kund_innen gleich, unabhngig von ihrer kulturellen oder ethnischen Herkunft, ihrer Nationalitt, ihrer Religion oder Weltanschauung, ihres Geschlechts oder sexuellen Orientierung, ihres Alters, ihres Familienstatus und der Pflege von Angehrigen oder einer Behinderung.

Wir freuen uns auf Deine aussagekrftigen Bewerbungsunterlagen ber unsere Karriereseite.