Escalation Coordinator
3 weeks ago
Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts on the business and each other, who take pride in their work, and are ever-raising the bar. Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us Benefits: GLS offers the below great benefits for your amazing work o Competitive base pay and performance bonuses, dependent on role o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o Paid Volunteer Time Off (VTO) Annually o Tuition Reimbursement o Parental Leave o Business casual work environment What does it mean to be an Escalations Coordinator with GLS? As an Escalations Coordinator, you will play a vital role in ensuring positive customer experiences. When front-line associates are unsuccessful or unable to assist customers, you will use a comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex cases as an escalated level of support. How will you drive value within the organization as an Escalations Coordinator? Serve as a resource to front-line associates in handling challenging customer cases and understanding account complexities Take ownership of customer-related issues escalated by front-line associates and see them to completion Quickly build rapport with customers to win their trust in the resolution of their issues Apply critical thinking skills in problem-solving to assist the customer and still adhere to company policies to protect the interests of the organization Initiate and follow up on insurance claims, including letters of guarantee, insurance proceeds, and canceling back-end products Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance Listen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experience Proactively identify issues and trends using a tracking tool to monitor and provide reporting on areas of opportunity Provide feedback on escalated trends impacting customer experience Works independently and/or directly with leadership to resolve highly escalated issues Facilitate delivery of training on any system enhancements or strategies to improve customer experience What should you already know to be successful in this role as an Escalations Coordinator? High school diploma or equivalent required A minimum of one year of customer service experience is required; customer service experience in the consumer finance industry preferred Excellent verbal and written communication skills that enable the delivery of consistent, exceptional customer service regardless of the situation or temperament of the customer Team player able to work effectively in partnership with other team members in a fast-paced and changing environment Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness Exceptional interpersonal skills Employment Requirements: Must be able to pass a criminal background check Remain in a stationary position 85% of the workday Constantly operate a computer and other standard office equipment Talk and hear to exchange accurate information Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
-
Escalations Coordinator
1 month ago
Tempe, United States Global Lending Services Full time**Why GLS?** **Purpose**: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their...
-
Escalation Coordinator
1 month ago
Tempe, United States Global Lending Services LLC Full timeWhy GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next...
-
Escalation Coordinator
16 hours ago
Tempe, United States Global Lending Services LLC Full timeWhy GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next...
-
Escalation Coordinator
1 month ago
Tempe, United States Global Lending Services Full timeJob DescriptionJob DescriptionWhy GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto...
-
Escalation Coordinator
3 weeks ago
Tempe, AZ, United States Global Lending Services LLC Full timeWhy GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next...
-
Procurement Coordinator
6 days ago
Tempe, United States EMCOR Group Full timeThe Procurement Coordinator will work closely with the procurement team. The primary responsibility of the coordinator is to set up providers to work with EMCOR Facilities Services. They will run daily reports and make data corrections as necessary a Procurement Coordinator, Coordinator, Procurement, Customer Service, Escalations, Manufacturing, Business...
-
Procurement Coordinator
1 week ago
Tempe, United States EMCOR Group Full timeEMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. Job Title: Procurement Coordinator Job...
-
Procurement Coordinator
12 hours ago
Tempe, United States EMCOR Group Full timeEMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. Job Title: Procurement Coordinator Job...
-
Fulfillment Coordinator
2 weeks ago
Tempe, United States Black Rock Roasting Company Full time**JOB SUMMARY** - As the Fulfillment Coordinator, you play a pivotal role in executing the distribution process to our customers and store operators. Your responsibilities encompass a wide range of tasks, from precise order processing and efficient inventory management to ensuring timely delivery of product to both our physical locations and online...
-
PNP Support Coordinator
8 hours ago
Tempe, United States CRISIS PREPARATION AND RECOVERY INC Full timeJob DescriptionJob DescriptionThe PNP Support Coordinator (PSC) requires behavioral health and case management duties, serving as the primary support of the client and psychiatric nurse practitioner (PNP) therapeutic relationship. Key responsibilities include same-day access to care, identifying patient needs, providing resources, and collaborating with...
-
Procurement Coordinator
1 week ago
Tempe, United States EMCOR Group Full timeEMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.Job Title: Procurement CoordinatorJob...
-
Pnp Support Coordinator
2 days ago
Tempe, United States CRISIS PREPARATION AND RECOVERY INC Full timeThe PNP Support Coordinator (PSC) requires behavioral health and case management duties, serving as the primary support of the client and psychiatric nurse practitioner (PNP) therapeutic relationship. Key responsibilities include same-day access to care, identifying patient needs, providing resources, and collaborating with clinicians, health plans, medical...
-
Virtual Patient Coordinator
2 weeks ago
Tempe, United States ATI Physical Therapy Full timeOverview: The Virtual Patient Coordinator (VPC) provides direct support of licensed PT/OT or PTA/COTA, as well as prioritized administrative support to ensure seamless workflow and operations. Within the virtual therapy platform, this role enables licensed clinical staff to focus on patient care and treatment, which improves their efficiency and...
-
Project Coordinator
1 week ago
Tempe, United States GT Medical Technologies, Inc. Full timeJob DescriptionJob DescriptionDescription:Status: Full-time 30+ Hours, Hourly, Non-exempt Department: Operations Location: Tempe, AZ/HybridReports To: Sr. Project Manager Travel: < 10%GammaTile®The journey for a patient with a brain tumor is an emotional one. Newly diagnosed patients usually present in the emergency department following a change in vision,...
-
Project Coordinator
16 hours ago
Tempe, United States GT Medical Technologies, Inc. Full timeJob DescriptionJob DescriptionDescription:Status: Full-time 30+ Hours, Hourly, Non-exempt Department: Operations Location: Tempe, AZ/HybridReports To: Sr. Project Manager Travel: < 10%GammaTile®The journey for a patient with a brain tumor is an emotional one. Newly diagnosed patients usually present in the emergency department following a change in vision,...
-
Fulfillment Coordinator
1 week ago
Tempe, United States Black Rock Roasting Company Full timeJob DescriptionJob DescriptionJOB SUMMARYAs the Fulfillment Coordinator, you play a pivotal role in executing the distribution process to our customers and store operators. Your responsibilities encompass a wide range of tasks, from precise order processing and efficient inventory management to ensuring timely delivery of product to both our physical...
-
Fulfillment Coordinator
19 hours ago
Tempe, United States Black Rock Roasting Company Full timeJob DescriptionJob DescriptionJOB SUMMARYAs the Fulfillment Coordinator, you play a pivotal role in executing the distribution process to our customers and store operators. Your responsibilities encompass a wide range of tasks, from precise order processing and efficient inventory management to ensuring timely delivery of product to both our physical...
-
Arbitration Coordinator
2 weeks ago
Tempe, United States DriveTime Full timeWhat's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right...
-
Arbitration Coordinator
14 hours ago
Tempe, United States DriveTime Full timeWhat's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right...
-
Mortgage Servicing Customer Care Coordinator II
1 month ago
Tempe, United States BNP Paribas Bank NV Full timeWe are looking for **Mortgage Servicing Customer Care Coordinator II** **Location** At Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable...