Desktop Support Engineer

3 weeks ago


Wichita, United States Tata Consultancy Services Full time

Job Description :-

  • Experience in white glove support for CEO & VPs
  • Experience providing Tier 3 support to desktop support technicians. *
  • Experience troubleshooting and resolving problems with end-user compute environments (Software, Hardware and Mobile Devices)
  • Provides technical recommendations, directions, and assistance to end users and support technicians in vulnerability remediation efforts.
  • Provide support and expertise for end point encryption efforts. This requires expertise and experience with whole-disk encryption products such as BitLocker.
  • Print support for Network Printer, Hand held Scanner, Zebra Printer
  • Support Video Conference devices
  • Migrating experience for the OS from Win 7 to Windows 10
  • Translates customer needs into system, hardware, software, performance, network, and interface requirements. * Manages and controls the engineering cycle for end user hardware and software.
  • Performs (3rd party) application patching of software such as, Adobe, Java, and Apple products.
  • Microsoft intune.
  • Experience with the development, testing and deployment of Windows images, applications, updates, deployment methodologies and automation.
  • Must possess strong organizational skills and strong interpersonal skills to effectively manage staff and relate to customer needs.
  • Experience using ITIL Ticket Management System ServiceNow
  • UPS support

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