Customer Service Front Office Lead
2 weeks ago
Job Type
Full-time
Description
Ascend partners with Highland Rivers Health, Georgia's largest Community Service Board (CSB), to staff clinical and non-clinical jobs in behavioral health. Being part of our team and working in a CSB means you're helping individuals and families otherwise unable to access treatment from private providers to address healthcare challenges associated with mental illness, intellectual/developmental disabilities, and addictive diseases. You'll be working with purpose to make a difference in the lives of people who need you most. Each of our jobs in healthcare will work in a Highland Rivers Health facility.
Schedule appointments with strict adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.
Status appointments accurately and promptly.
Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.
Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.
Be responsible for collecting, managing, and depositing monies due to HRH at time of service.
Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.
Work in partnership with Lead Clinician at designated site to problem solve daily concerns and celebrate accomplishments at designated site.
Ascend Community Staffing Partners, LLC does not discriminate with regard to employment, compensation, place of work, or promotion because of race, color, religion, disability, gender, sexual orientation, genetic information, age or national origin.
English-Spanish bilingual applicants are encouraged to apply. Individuals with disabilities, including disabled veterans and veterans with service-connected disabilities, are encouraged to apply
Requirements
High School Diploma/ GED
2 years experience in Customer Service
Must be able to pass a criminal background investigation
Pre-employment and random drug screening
Acceptable 7 year motor vehicle report
Salary Description
$15.00/ hr
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