COM-D Customer Service Specialist I

4 weeks ago

Leesburg, United States Luck Stone Full time

** COM-D Customer Service Specialist I**

**Job Category****:** LS Support **Requisition Number****:** COMDC002373 Showing 1 location **Job Details**

**Description**

Luck Stone, Leesburg Plant is currently seeking a Customer Service Associate to ensure customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources and communicating with team members, sales and operations.

Responsibilities Include :

Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. Execute accurate mapping and directions, adapt to city or rural geography and apply common weight restrictions.

Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationship with customers. Display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.

Meet department performance standards and benchmark service levels.

Cash box management, credit card transactions and processing customer deposits. Perform account adjustments and ticket corrections as necessary.

Qualified applicants will have a high school diploma or equivalent and a minimum of 3 years customer service experience. Ideal candidates will have strong verbal and written communication skills, the ability to read maps and provide directions to contract haulers and be able to reconcile cash amounts and/or inventory levels. VA Weigh-master Certification a plus

***The hours for this position are 6am-4pm Monday through Friday.* *Also availability 1/2 day Saturdays as needed.***

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

***Luck Companies is actively taking every measure to ensure the safety of our employees, their families and our customers during the Covid -19 pandemic.***

EEO

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Experience**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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