Guest Experience Center Work Force Analyst

4 weeks ago


Lowell, United States CareerBuilder Full time

Guest Experience Center Work Force Analyst in Lowell, NC at Sonic Automotive

Location:

109 Kenworthy Avenue
Lowell, NC 28098
Job Type:

Sales
Experience:

Associate
Job Description

We are seeking a highly skilled and detail-oriented Workforce Analyst to join our team. The ideal candidate will be responsible for maintaining workforce management strategies to ensure optimal staffing levels across multiple teams and time zones. The Workforce Analyst will work with the Workforce Manager to drive operational efficiency, meet performance metrics, and improve overall business outcomes.
Duties and Responsibilities:
Develop and maintain accurate forecasting models based on historical data to ensure adequate staffing levels are in place
Monitor call volume and agents in real-time to address any adherence issues
Analyze performance data to identify trends and make recommendations for process improvements
Work with the Workforce manager to develop staffing plans and schedules
Schedule training needs and ensure effective use of resources are made daily
Prepare and deliver reports on a regular basis, including analysis of performance trends and recommendations for improvement
Enter agent exceptions daily into the workforce management system.
Analyze call volume patterns to manage breaks and lunches
Qualifications:
1-2 years of experience in workforce planning/scheduling preferred, preferably in a contact center environment
Previous experience with scheduling for multiple teams and time zones
Experience with Verint or related workforce management systems, including proficiency in creating and maintaining schedules, forecasting, and reporting
Demonstrated ability to work with large sets of data, identify trends, and make data-driven decisions
Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Intermediate knowledge of Microsoft Excel
Additional information
If you are passionate about workforce management and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.
It's time to make the most important move of your career .

From our cooperative, team-based approach, to our more internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr



  • Lowell, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...

  • Jr. Quality Analyst

    1 month ago


    Lowell, Massachusetts, United States IT Excel Full time

    Title Jr. Quality Analyst/ Jr. QA Tester/ Jr. Business AnalystDescription WE ARE LOOKING FOR FRESH GRADUATES FOR QA and BA POSITIONS. Employment BenefitsCompetitive Base Salary Base Pay of $ $58 000 / Yr with periodic reviews (usually every 6 months) and increments. I.T. EXCEL is an E-VERIFIED Company. I.T. Excel is a new breed of service firm - an...


  • Lowell, United States Aequor Full time

    Highlights Location Lowell, MA Start Date Jul 31, 2024 to Jun 5, 2025 Duration 2 Week Number of Positions 1 Remote Position Type On-Site Work Only Shift Type Days Hours Per Day 8 Hours Discipline Board Certified Behavior Analyst (BCBA) Skills School


  • Lowell, United States MassHire Lowell Career Center Full time

    Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you?ll take on the important task of maintaining the cleanliness of dishes, equipment, and the environments we work in. The best part? It?s...


  • Lowell, United States Workman's Travel Centers, LLC Full time

    Job DescriptionJob DescriptionThank you for showing interest in employment at Workman’s Travel Centers!   We are always looking for new members to join our team.  At Workman's Travel Centers our staff is committed to providing our customers an environment that is clean, friendly, and professional, with a variety of merchandise, quality food, and...

  • Head Coach

    3 weeks ago


    Lowell, United States Gaston County Schools Full time

    Job DescriptionDefinition An employee in this position will be a personal example of high moral character and superior teaching standards. The Head Baseball Coach will teach good sportsmanship as the number one priority on the athletic field. This Coach will work with faculty and staff to support player academic and moral success. The Coach will assist the...


  • Lowell, United States The Laurels of Kent Full time

    12 hour shifts 6am-6pm / 6pm- 6am shifts available. Want to make a difference in someone’s life every day? As a nurse with The Laurels of Kent, you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compassion and a desire to care for guests in a gentle and empathetic way,...


  • Lowell, United States EO of Labor & Work Dvlpmnt Full time

    The Employment Counselor will advise customers on such matters as job search methods and job interview process; review and analyze customer information through records, tests and interviews; conduct counseling interviews with customers; describe, explain or answer inquiries concerning eligibility, procedures and benefits related to agency programs; maintain...

  • Staff Therapist

    2 weeks ago


    Lowell, United States Lowell Community Health Center Full time

    Lowell Community Health Center is currently seeking committed clinicians to join our Behavioral Health Services team. This opportunity is ideal for those who are motivated by the challenges and rewards of working with a patient population dealing with complex trauma, substance use, and patients with long-term mental health challenges. Our center is deeply...

  • Staff Therapist

    9 hours ago


    Lowell, United States Lowell Community Health Center Full time

    Lowell Community Health Center is currently seeking committed clinicians to join our Behavioral Health Services team. This opportunity is ideal for those who are motivated by the challenges and rewards of working with a patient population dealing with complex trauma, substance use, and patients with long-term mental health challenges. Our center is deeply...

  • Staff Therapist

    3 weeks ago


    Lowell, United States LOWELL COMMUNITY HEALTH CENTER Full time

    Lowell Community Health Center is currently seeking committed clinicians to join our Behavioral Health Services team. This opportunity is ideal for those who are motivated by the challenges and rewards of working with a patient population dealing with complex trauma, substance use, and patients with long-term mental health challenges. Our center is deeply...


  • Lowell, United States The Laurels of Kent Full time

    12 hour shifts 6am-6pm / 6pm- 6am shifts available. Want to make a difference in someone’s life every day? As a nurse with The Laurels of Kent, you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compassion and a desire to care for guests in a gentle and empathetic way,...

  • Registered Nurse

    3 weeks ago


    Lowell, United States The Laurels of Kent Full time

    12 hour shifts 6am-6pm / 6pm - 6am shifts available. Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at The Laurels of Kent, you have the opportunity to use your nursing skills and become a leader. The Laurels of Kent offers one of the leading...

  • Registered Nurse

    1 month ago


    Lowell, United States The Laurels of Kent Full time

    12 hour shifts 6am-6pm / 6pm- 6am shifts available. Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at The Laurels of Kent, you have the opportunity to use your nursing skills and become a leader. The Laurels of Kent offers one of the leading employee...

  • Food Service

    3 weeks ago


    Lowell, United States Lowell Public Schools Full time

    Multiple positions available.No experience required just a willingness to work hard and assist in getting meals out to the students.The Food Services position day to day-to-day assignments include but are not limited to: Prepping meals, washing dishes, serving students, and cleaning duties. The position also includes lifting and working in a fast-paced...


  • Lowell, United States Wedgwood Christian Services Full time

    Applied Behavior Technician - Autism Center for Child Development Wedgwood Christian Services Since 1960, Wedgwood Christian Services has been dedicated to aggressively taking on the toughest problems facing children and families through residential care, counseling services, and community programs. Our goal is to support and help restore the physical,...


  • Lowell, United States The Laurels of Kent Full time

    Job Description 12 hour shifts 6am-6pm / 6pm- 6am shifts available. Want to make a difference in someone's life every day? As a nurse with The Laurels of Kent, you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compassion and a desire to care for guests in a gentle and...


  • Lowell, United States The Laurels of Kent Full time

    12 hour shifts 6am-6pm / 6pm- 6am shifts available. Want to make a difference in someone’s life every day? As a nurse with The Laurels of Kent, you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compassion and a desire to care for guests in a gentle and empathetic way,...

  • Housekeeping Aide

    1 month ago


    Lowell, United States The Laurels of Kent Full time

    Do you enjoy keeping things neat and tidy? If you have a passion for maintaining a safe, home-like environment for guests, The The Laurels of Kent has an excellent opportunity for you! The Housekeeping Aide offers cleaning services to provide a sanitary and comfortable environment for guests, associates and visitors. Laurel Health Care Company offers one of...

  • Housekeeping Aide

    3 days ago


    Lowell, United States The Laurels of Kent Full time

    Do you enjoy keeping things neat and tidy? If you have a passion for maintaining a safe, home-like environment for guests, The The Laurels of Kent has an excellent opportunity for you! The Housekeeping Aide offers cleaning services to provide a sanitary and comfortable environment for guests, associates and visitors. Laurel Health Care Company offers one of...