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Practice Manager Ortho Spine Surgery

1 month ago

Scottsdale, United States HonorHealth Full time

Overview

up to $10,000 Sign-On Bonus Monday - Friday; 8am to 5pm Located at E. Shea Blvd & N. 50th Street Ortho & Neurosurgery background preferred but not required Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth is looking for a

Practice Manager

to support the Ortho Spine Surgery Clinic. This service line is growing, and you will work with (2) Physician Providers, a NP, MAs, a Rad Tech, RN Navigator, Reg Sched and a Sr. Surgery Scheduler. Services that include, but not limited to, patients with head pain and injuries, neuro problems to back pain for the adult population 17 years and older. The already established and growing practice is a fast-paced atmosphere with a team-oriented aura where everyone is cross-trained and helps where needed and has an already-built reputation of excellence. There is a plan to relocate to a new facility soon which indicates room for growth in the future with the luxury of being located close to an HonorHealth Urgent Care, a Primary Care and Complete Care Center as well. The ideal candidate must meet the minimum requirements of a Bachelor's Degree or 4 years' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center along with a minimum of one (1) year of leading people, projects or teams in a physician practice. To ensure success in the role good communication skills, the ability to lead and manage a team and strong leadership in a physician practice setting is valued-added to the role with a preferred ortho and neurosurgery background.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let’s go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Responsibilities

Job Summary The Practice Manager directs, coordinates and manages all operations and related activities of an outpatient clinic or federally qualified health center.

The Practice Manager manages the day to day operations that are related to an outpatient medical practice. The medical practice may include integrated services such as dental, nutrition, and behavioral health.

Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience.

Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the providers, Associate Directors, and/or Administrator. Collaborates with all leaders in the market to provide seamless and integrated service to our patients.

Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.

Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.

Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.

Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning. Partner with Marketing and others to support location, provider and/or specialty promotion.

Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.

Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.

Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems on a day-to-day basis to ensure the environment supports our employee’s engagement and meets our patients’ expectations.

Performs other duties as assigned.

Qualifications

Education Bachelor's Degree or 4 years' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center

Required

Experience 1 year of leading people, projects or teams in a physician practice

Required

Licenses and Certifications Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY)

Required

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