Associate Customer Service

2 months ago


Arlington Heights, United States Sonoco Full time

Associate Customer Service page is loaded **Associate Customer Service**

**Associate Customer Service**

locationsF756 Conitex Cones Tizayuca time typeFull time posted onPosted 7 Days Ago job requisition idJR-107307 While reporting to the Conitex you will be responsible for being a role model for data-based decision-making and process orientation in the everyday performance of responsibilities and interactions with internal and external customers and prospects. You will be directly responsible for serving as the primary point of contact for all customers, initiating the entire process of order fulfillment; this position requires a knowledge of specific market segments and plant capabilities to effectively service an assigned customer base.

**What Youll Be Doing:**

* Entering customer orders and requirements into information systems.

* Converting customer requirements into manufacturing specifications, utilizing configurator technology.

* Makes day-to-day, point-of-order decisions (entering orders, creating new part numbers, checking inventory levels, answering customer inquiries, tracking products, etc.).

* Coordinating accounts receivable activity to include credit determination, invoicing, outstanding receivables resolution, and adherence of customer pay habits to division policy.

* Making pricing decisions for all accounts within established guidelines.

* Providing recommendations on needed adjustments to inventory levels, pricing levels, and master production schedules.

* Staying abreast of current market, product, process and company issues for the market segments of assigned customers.

This position is located at our Corporate Headquarters in beautiful Hartsville, SC and close to exciting destinations (Myrtle Beach, SC Charleston, SC, Columbia, SC and Charlotte, NC). If hard to fill location, include local selling points if relocation anticipated.

This is a progression position and level will be based on candidate experience and business needs.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Founded in 1899, Sonoco (NYSE:SON) is a global provider of consumer, industrial, healthcare and protective packaging. With annualized net sales of approximately $5.2 billion, the Company has 20,000 employees working in more than 300 operations in 34 countries serving some of the worlds best-known brands in some 85 nations. Sonoco is committed to creating sustainable products, services and programs for our customers, employees and communities that support our corporate purpose of *Better Packaging. Better Life*. The Company was listed as one of Fortunes Worlds Most Admired Companies 2021 as well as being included in Barron's 100 Most Sustainable Companies for the third year in a row.



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