IT Support Specialist 1

3 weeks ago

Killington, United States POWDR Full time
Location: Killington, Vermont

Killington and Pico Resort is the biggest mountain in the East, home to the most adventure you'll find all year long, and a great place to start, build and grow your career. With seven distinct mountain areas, including Vermont's highest lift-serviced peak, the opportunities are endless throughout the longest ski season in the East, and into the summer with mountain biking, golf and more. Join an enthusiastic team that strives to deliver the best guest experience possible, while taking advantage of all these mountains have to offer. Killington Resort is committed to employee wellness, safety, growth opportunities, and provides a wide variety of resort benefits, including access to our unparalleled playground.

Compensation and Benefits:
  • Compensation: Starting pay rate of $21.00, actual wage will be adjusted based on experience.
  • Benefits: Full-time, year-round, benefitted position including;
    • Eligible to enroll in company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
    • 401(k) retirement plan (with company match up to 5%)
    • Paid parental leave
    • Paid time off, holiday and sick pay
    • Free season pass for employee/dependents
    • Privileges at several other resorts
    • Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)
Job Summary:

As a Technology Specialist I, you will work as part of a team providing a full range of technical support for the technology systems throughout Killington/Pico Ski Resorts. This includes, but is not limited to, video surveillance, web cams, lodge monitors, digital signage, cable services, RFID, POS, desktops/laptops and music infrastructure. Duties include installation, configuration, deployments, maintenance, analysis, and troubleshooting. This is not your typical Technology Specialist position; the applicant must be willing to work outdoors, in sometimes harsh conditions.

Summary of Key Responsibilities: This list of responsibilities is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. The employee must be prepared to accept new responsibilities and transfer others.
  • Research and analyze the technical needs and resources of the resort, including developing a good working knowledge of the overall purpose of a particular function and its daily operations.
  • Research and provide recommendations for various hardware and software solutions.
  • Provide support and installation of POS systems and peripherals
  • Provide technical support for RFID infrastructure which includes gate configuration, hardware and software support.
  • Provide technical support for all speakers, amplifiers and music streaming devices throughout the resort.
  • Provide technical support and configuration of desktops and laptops throughout resort.
  • Perform the installation, configuration and maintenance of IP cameras, digital signage boards, music subscription services, speakers, cable/IP TV services, cabling and setup to all devices
  • Perform various tasks related to the ongoing maintenance of devices as directed.
  • Maintain documentation of systems and processes.
  • Respond to Helpdesk tickets (Zendesk), email and telephone requests for technology systems support needs.
  • Document, track and monitor tickets to ensure timely resolution of all support issues.
  • Participate in on-call rotations and respond to off-hour support needs when required.
  • Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication and resolve problems.
  • Provide superior service to our customers (internal and external).
  • Follow the Killington Hospitality Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner.
  • Provide training, collaborate and share information with other IT team members.
  • Perform other tasks as assigned.
Basic Qualifications:
  • Associate degree in computer science or a combination of education and experience from which comparable knowledge and skills are acquired
  • Must be able to lift 50lbs
  • Must have a valid driver's license and be able to provide their own transportation for intra-resort travel
  • Background check required
Required Knowledge, Skills and Abilities:
  • Strong troubleshooting ability and the capacity to learn quickly
  • Solid working knowledge of PC/Laptop/Tablet hardware and peripherals.
  • Experience with Windows O
  • Knowledge of basic networking concepts
  • Ability to communicate clearly and effectively in written and spoken English and a professional appearance and demeanor


It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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