Current jobs related to Customer Solution Specialist - Caldwell - AMMEGA


  • Caldwell, Idaho, United States Family Dollar Full time

    About the JobF family dollar is seeking a highly motivated and experienced Retail Experience Specialist to join their team.The successful candidate will have excellent communication and customer service skills, as well as previous retail experience.Responsibilities:Greet and assist customers, complete cash register transactions accurately, and maintain a...


  • Caldwell, United States Canyon County Full time

    Job Description EXPECT THE BESTBe a part of an Agency rich with experience where you can pursue your passion.Apply below with the Canyon County Sheriff's OfficeNow Accepting Applications for Driver's LicenseTHE FOLLOWING ADDITIONAL FORMS ARE MANDATORY FOR ALL CUSTOMER SERVICE SPECIALIST APPLICANTS. Application will be considered incomplete IF NOT...


  • Caldwell, Idaho, United States D&B Supply LLC Full time

    At D&B Supply LLC, we are seeking a highly skilled Retail Merchandising and Project Specialist to join our team. This is an exciting opportunity for an experienced professional to drive business growth through effective merchandising strategies and project management.We estimate the salary for this role to be around $60,000 - $80,000 per year, depending on...

  • Logistics Specialist

    1 month ago


    Caldwell, United States Robert Half Full time

    Job DescriptionJob DescriptionA busy company in the East Hanover area is seeking a Logistics Specialist to join their growing company. This Logistics Specialist will get the chance to join a dynamic team that offers career development, flexible work schedule, and the ability to learn. This Logistics Specialist will report into the Director of Supply Chain...


  • Caldwell, New Jersey, United States SIBA LLC Full time

    Job Description:We are seeking a highly skilled Electrical Engineer to join our team and contribute to the development of innovative circuit protection solutions. As a key member of our engineering team, you will be responsible for designing and implementing circuit protection systems for various applications. The ideal candidate will have a strong...


  • Caldwell, Idaho, United States Disability Solutions Full time

    Job OverviewWe are seeking a skilled Electrical Installation Specialist to join our team at Disability Solutions. This is a full-time, non-exempt position that offers a competitive salary and benefits package.About UsDisability Solutions is a leading provider of innovative solutions for individuals with disabilities. Our mission is to empower people to live...

  • Purchasing Specialist

    2 weeks ago


    Caldwell, United States Robert Half Full time

    Job DescriptionJob DescriptionA busy company in the West Caldwell area is seeking a Purchasing Specialist to join their growing organization. This Purchasing Specialist will get the chance to learn directly under the owner who has been sourcing for 30+ years. The ideal Purchasing Specialist will have 7+ years of purchasing experience out of the e-commerce...


  • Caldwell, Idaho, United States HealthTrust Workforce Solutions HCA Full time

    HealthTrust Workforce Solutions HCA is seeking a travel medical imaging specialist for a travel job in Idaho.About the OpportunityWe are committed to providing exceptional patient care by empowering our healthcare professionals with the necessary skills, tools, and support. As a travel medical imaging specialist, you will be part of our team dedicated to...


  • Caldwell, Idaho, United States HONESTLOVE GLOBAL PROFESSIONAL STAFFING Full time

    HonestLove Global Professional Staffing is a trusted partner in the healthcare industry, dedicated to providing exceptional staffing solutions for institutions and professionals alike.For this opportunity, we are seeking a skilled Medical Imaging Specialist to join our team. As a Medical Imaging Specialist, you will be responsible for operating CT scanners...


  • Caldwell, Ohio, United States Charter Senior Living Full time

    About Charter Senior LivingWe are a leading provider of senior living solutions, dedicated to delivering exceptional care and service to our residents. Our team is growing rapidly, and we're looking for qualified customer service representatives to join us.Job SummaryThis role is responsible for providing outstanding customer service to our residents, their...


  • Caldwell, Arkansas, United States Bestica Full time

    About the RoleCareer Opportunities with BesticaWe are seeking a skilled CT Technologist to join our team as a travel specialist for a position based in Caldwell, Idaho.Job SummaryAs a CT Technologist with Bestica, you will be responsible for performing high-quality imaging procedures using advanced technology, ensuring accurate and efficient diagnosis. Your...


  • Caldwell, New Jersey, United States StockX Full time

    Role OverviewWe are seeking a highly skilled Product Verification Specialist to join our team at StockX. In this role, you will play a crucial part in ensuring the authenticity of products sold on our platform. About the JobThis is an exciting opportunity for a detail-oriented individual who is passionate about product verification and customer satisfaction....


  • Caldwell, United States Johnson Thermal Systems Full time

    Job DescriptionJob DescriptionPOSITION: Talent Acquisition Specialist                                              STATUS: Full-Time, Exempt ABOUT US: Founded in 2006, Johnson Thermal Systems (JTS) is the largest and leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration...


  • Caldwell, Arkansas, United States National Staffing Solutions-Surgical Services Full time

    Exciting Opportunity for Diagnostic Imaging SpecialistsNational Staffing Solutions-Surgical Services is seeking a skilled Diagnostic Imaging Specialist to fill a travel position in Caldwell, Idaho. As a leading provider of travel healthcare professionals, we offer competitive pay packages and the opportunity to gain valuable experience nationwide.About the...


  • Caldwell, Idaho, United States Johnson Thermal Systems, Inc. Full time

    Job Description:We are seeking an experienced Electrical Power Systems Installation Specialist to join our team at Johnson Thermal Systems, Inc.About Us:Founded in 2006, Johnson Thermal Systems (JTS) is a leading provider of innovative solutions for power packaging, distribution centers, and industrial refrigeration units. Our commitment to quality service...


  • Caldwell, Idaho, United States Disability Solutions Full time

    Disability Solutions">We are seeking a skilled and experienced Industrial Assembly Specialist to join our team in Caldwell, Idaho.">About Us: Disability Solutions is a leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. As a company, we value quality service and dedication to ensure every job is done right. We...


  • Caldwell, Idaho, United States Johnson Thermal Systems, Inc. Full time

    Job OverviewWe are seeking a highly skilled Electrical Systems Installation and Maintenance Specialist to join our team at Johnson Thermal Systems, Inc.About UsFounded in 2006, Johnson Thermal Systems is the largest and leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. Our commitment to quality service and...


  • Caldwell, Idaho, United States CRH plc Full time

    Job Title: Ready Mix Concrete Training SpecialistThe Ready Mix Concrete Training Specialist will play a critical role in developing and delivering training programs for new and existing employees. This position requires a strong understanding of construction, paving, and manufacturing processes, as well as excellent communication and interpersonal...


  • Caldwell, Arkansas, United States LTS Lohmann Therapy Systems, Corp. Full time

    About LTS Lohmann Therapy Systems, Corp.LTS Lohmann Therapy Systems, Corp. is a global Contract Development and Manufacturing Organization (CDMO) with a reputation for delivering innovative oral, transdermal, and intradermal drug delivery systems. Our partnership with the pharma industry drives the creation of cutting-edge solutions that empower partners to...


  • Caldwell, Idaho, United States Family Dollar Full time

    About Family DollarWe are a leading discount retailer offering a wide range of products and services to our customers.The ideal candidate for this Retail Experience Specialist role will have excellent communication and customer service skills, as well as previous retail experience.Job Description:This role involves providing exceptional customer service,...

Customer Solution Specialist

3 months ago


Caldwell, United States AMMEGA Full time
Job Description

Customer Service Representative

Summary

The primary purpose of this role is to manage customer accounts through proactive and reactive communication to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities.

Accountabilities

Individual accountabilities
  • Strong commnunication skills in an inbound enviroment, service customer requests for quotes and orders received through multiple channels of communication.
  • Assist customers with accurate transactions and provide product information specific to the customer's industry.
  • Build and expand customer relationships and help ensure replacement and increased business
  • Handle RGAs credits and complaints.
Shared accountabilities
  • Collaborate with cross-functional teams to provide required information to the customer (lead time, order status.. Etc)
  • Act as liaison between the client and production unit by translating customer needs in meaningful data for the production/workshop
  • Support sales department to reach the sales targets
Key linkages & interfaces / most important stakeholders
  • Customer Service Leader
  • Cross-functional teams : Sales, Operations, Product Management, Procurement, Accounting
  • External stakeholders - Customers
Preferred skills and experience
  • Strong iinterpersonal skills with high level of emotional intelligence, experience effect and patience, with the ability to handle difficult customers professionally
  • Adaptable and flexible to changing circumstances and environments.
  • Open to learning, ability to quickly acquire product knowledge and answer technical product related questions and make recommendations in a manufacturing environment.
  • Strong analytical and problem-solving skills to handle complex customer issues.
  • Proficiency in Salesforce and / or other CRM platforms, Microsoft Products, including Excel, Outlook, Power BI. and ERP knowledge preferred
  • Excellent verbal and written business communication skills, with the ability to explain technical information clearly.
  • Prioritization and time management skills a must, ability to work in a multi-tasking environment with constant customer questions and demands.
  • Minimum of 3 years of experience in business-to-business customer service experience, preferably in the manufacturing industry serving internal and external customers from quote to cash, being able to manage whole order processing.
  • Bachelor's degree in business administration, Engineering, or a related field preferred.
Parameters for success (KPIs)
  • Average turnaround time for quotes
  • Average quote lines per CSR per week
  • Average turnaround time for orders
  • Average order lines per CSR per week
  • Number of missed phone calls / month (in percentage of total calls received)
  • Number of order entry errors resulting in an RGA
Physical demands
  • Frequently required to sit, stand, walk, talk and hear with frequent sitting in a standard office environment; uses hands to finger, handle or touch objects or controls. Frequent data entry 50-90% of the time and frequent telephone use.
  • Specific vision abilities required by this job include close, distance, colour, peripheral, depth vision and ability to adjust focus.
  • Ability to work in a dynamic, fast-paced environment with frequent background noise in mostly an open office setting.
  • The job may require occasional travel to different company locations within the US.