I.T. Network Technician

4 weeks ago

Ferndale, United States Robotic Assistance Devices LLC Full time

We are looking for a I.T. Technician to join our manufacturing team. The successful candidate should have experience and background with a degree in a relevant I.T field from a college or university. The role will require working within a cross disciplinary team in a production environment to sustain our manufacturing efforts.

Responsibilities

    • Provide technical support for hardware, software and network related issues.
    • Configure, install, and manage corporate devices including but not limited to PCs and Android tablets.
    • Manage incoming support inquires from our Ops Team.
    • Balance incoming support requests and escalation, while attempting to determine root causes to
    • Resolve user issues on manufacturing floor and in field.
    • Assist in creating and maintaining of documentation.
    • Observe all safety rules and promote a safe working environment with team members.
    • Maintain strict GMP (Good Manufacturing Practices).
    • Debugging and troubleshooting
    • Follow the company process
Qualifications
    • College degree in computer science or equivalent.
    • CompTIA A+ certificate
    • Minimum 2+ years of experience in a technical support role.
    • Hands on experience with Office365 environment
    • Experience with PC imaging and deployment software
    • Working knowledge of Windows and Linux desktop operating systems
    • Experience with troubleshooting and debugging approaches.
    • Basic understanding of network TCP/IP model.
    • Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
    • Commitment to continuous improvement and quality of support and service
    • Good interpersonal skills and communication to interact with all levels of management
    • Ability to follow instructions and pay attention to small details
Preferred experience
    • AC/DC low voltage power system knowledge.
    • Ability to use multimeter
    • PTZ CAMs configuration
    • CompTIA Network+ Certificate.
Benefits
    • Health, Dental and Vision insurance
    • Life and AD&D insurance
    • Short and Long-Term Disability coverage
    • Buy-up options
    • Employee assistance program
    • Generous paid time off (PTO) program

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