Network Operations Center Technician

3 weeks ago


New York, United States Hamilton Barnes Full time

Are you interested in working for a rapidly growing ISP?

The ideal candidate will be eager to get their hands dirty within the Operations working with: A Multi-Vendor Setting A variety of both Residental and Business Customers

Responsibilities Provide escalation support to the Network Operations Center (NOC), resolving network and service issues. Investigate network outages, conduct root cause analysis, and provide recommendations to prevent recurrence. Update network monitoring systems and generate reports on root cause analysis and chronic issues. Maintain technical support documentation, including Method of Procedure (MOP) and Standard Operating Procedures (SOP) for network systems and applications. Manage and monitor all network change activities across the organization, ensuring transparent communication with stakeholders

Required Skills Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in network operations, with expertise in troubleshooting and resolving complex network issues. Proficiency in network monitoring tools and technologies. Communication skills to effectively liaise with internal and external stakeholders. CCNA/JNCIA preferred

If interested, apply with your resume and I'll give you a call



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