Chief Information Officer

3 weeks ago

Woodcliff Lake, United States Party City Full time
Job Description

Company Overview:

Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry, with its offerings spanning more than 70 countries around the world. PCHI is also the largest vertically integrated designer, manufacturer, distributor, and retailer of party goods inNorth America.

PCHI operates across multiple businesses within its Retail Division and Consumer Products Division. On the retail side, Party City (partycity.com) is the leading omnichannel retailer in the celebrations category, operating more than 750+ company-owned and franchise stores. The Consumer Products Division includes design and manufacturing entity Amscan, an industry leader in celebration dcor, tableware, costumes, and accessories.

PCHI is headquartered inWoodcliff Lake, N.J. with additional locations throughout the Americas andAsia.

Job Overview:

The Senior Vice President (SVP), Stores is responsible for leading the Party City store network across the United States with a clear focus on driving sales results and productivity for the 700+ store organization. He or she will build and lead a team of high-performing regional leaders who are responsible for achieving financial results, hiring, retaining and motivating store teams. Importantly he or she will embark on a transformation of the store culture - leading the charge to shift associates away from labor- and task-focused activities and toward meaningful interactions with customers that ultimately drive sales and engagement. In addition, this individual will participate with the senior leadership team in formulating the overall retail strategy and developing specific operational strategies.

Responsibilities and Duties:

  • Assume accountability for the business performance of the stores organization, including delivery performance.
  • Elevate the customer experience and create a more impactful, sales-driven culture within the stores.
  • Ensure the required people, processes and controls are in place to guarantee success.
  • Build a culture focused on selling and operating excellence that is present throughout the organization. Build associate engagement and provide training on best practices.
  • Lead and foster development of the direct report team to create a positive, cascading effect.
  • Foster a strong sense of urgency within the direct report team to drive success, results, and a deeply rooted customer experience orientation.
  • Develop and achieve appropriate strategies, plans, forecasts, and budgets. Ensure that proper management and operational resources are in place to deliver the agreed-upon strategy and budgets.
  • Function as a fully engaged and contributing member of the executive team, using broad business expertise and leadership, sound judgment and industry knowledge to help set strategic and operational direction, and take actions required to achieve business results.
  • Collaborates and engages with functional leaders who enable store performance (marketing, merchandising, inventory planning) to ensure that tools, systems and processes are simple and amplify store outcomes.
Driving Results
  • Enables higher performance by incrementally improving approaches based on calculated risks and benefits.
  • Benchmarks own performance against industry best practices.
  • Proactively seeks to improve processes and implement best-in-class solutions, raising quality and productivity in a calculated way.
  • Identifies new processes and/or systems to improve productivity and/or make the business more efficient.
Leading Change
  • Communicates new direction or changes with clear rationale and appeal.
  • Advocates for new direction, takes it onboard personally, even countering conventional practice.
  • Speaks at all available opportunities about future direction.
  • Adjusts communication style to changing situations and to respond to audience concerns (including culture, background, or style).
Leading and Developing People with a Focus on Sales Orientation and Operational Excellence
  • Communicates long-term direction and collaborates with team on how to reach it.
  • Delegates strategic objectives to the whole team with clear and explicit intent; knows the precise level of challenge and how individual team members will handle it.
  • Sets up forums or practices to reinforce independent and open communication among the team members.
  • Holds people accountable for their commitments, providing clarity and outlining in advance ramifications of failure.
Requirements

Skills Required:

The SVP, Stores will be a skilled sales leader and exceptional multi-unit operator who can create followership. He or she will come from environment that is progressive and bring a strong sense for how retail environments can engage customers through a consultative, sales-oriented approach. This executive will understand that transforming customer experience starts with sales associate interaction and supporting sales-oriented best practices and processes. He or she will have a track record of successfully leading and engaging with a geographically dispersed workforce with excitement and enthusiasm.
  • Transform the stores organization by building a sales and customer experience focused culture.
  • Ensure store standards and processes are in place that lead to increased customer engagement, resulting in delivering sales goals and a compelling, solution-oriented customer experience.
  • Lead the field team in the implementation of a variety of omni-initiatives.
  • Create a work environment that attracts top talent and cultural diversity.
Qualifications:
  • Experienced senior operating executive with expertise in leadership, operations and sales
  • Experience in a high touch sales-oriented retail environment ideal.
  • Significant experience leading field-based multi-unit retail teams across multiple geographies within the U.S.
  • Experience in a senior leadership, headquarters-based role is a plus.
  • Experience leading a retail organization through a cultural transformation toward selling and enhanced customer experience
  • Has developed and successfully implemented customer-focused strategies that have resulted in increased top and bottom-line growth while maintaining a high degree of operational excellence.

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