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Call Center Customer Service Rep

2 months ago

San Antonio, United States South Texas Radiology Group Full time

Summary of Position:
To assist patients, insurance companies and agents via incoming calls regarding patient accounts.

Job Responsibilities:
•Handles incoming patient and insurance calls and assists accordingly providing excellent customer service
•Sets up time-pays and takes credit card payments
•Required to meet departmental quality and production standards
•Other duties as assigned

Supervisory Responsibilities:
•N/A

Experience/Skill Requirements:
•Exceptional Customer Service (Insurance and Patients)
•Exceptional written and verbal communication skills
•Organizational skills, able to prioritize
•Minimum of six months general office experience with medical insurance background and knowledge of CPT and ICD10
•Computer skills to include - Microsoft Programs: Word, Excel and Outlook
•Type at least 45 wpm and proficient in 10-key by touch
•Ability to read and understand explanation of benefits (EOB's)
•Provide quality customer service - problem solving and decision making
•Must be able to Multi-Task and be a team player
•Maintain confidentially at all times

Education Requirements:
•High school diploma or GED